Joey Wise
Phoenix,AZ
Summary
Accomplished Senior Operations Manager with a proven track record at Omni Logistics, enhancing team productivity and managing operations across departments with a combined revenue of $47+ Million. Expert in strategic planning and operations management, demonstrating exceptional leadership and stakeholder engagement skills. Achieved significant improvements in KPI reporting and workforce optimization.
Overview
7
7
years of professional experience
Work History
Senior Operations Manager
Omni Logistics
02.2020 - Current
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Managed 32 direct reports spanning 3 departments. Combined Annual revenue of $47+ Million. ($115MM 2022)
HVAC Technician
Wise Heating and Cooling
07.2018 - 01.2020
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
Clerk
United Parcel Services, UPS
01.2018 - 07.2018
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Property Manager
Affordable Self Storage San Angelo
04.2017 - 12.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Education
Bachelor of Science - Public Administration
Northern Arizona University
Flagstaff12.2020
Skills
- Operations Management
- Productivity Improvement
- KPI reporting
- Strategic Planning
Above and Beyond Award (Omni 2021)
I was awarded an Above and Beyond title due to excellent customer service and management of operations.
Timeline
Senior Operations Manager
Omni Logistics
02.2020 - Current
HVAC Technician
Wise Heating and Cooling
07.2018 - 01.2020
Clerk
United Parcel Services, UPS
01.2018 - 07.2018
Property Manager
Affordable Self Storage San Angelo
04.2017 - 12.2017
Bachelor of Science - Public Administration
Northern Arizona University
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