Joey Chan
Seattle,WA
Summary
Dynamic professional with a proven track record in customer service and emergency response, highlighted by a pivotal role at Northwest Ambulance. Excelled in team leadership at Weee!, enhancing productivity by fostering team cohesion and implementing effective training. Skilled in Microsoft Office and bilingual communication, adept at streamlining operations and elevating client satisfaction. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Receptionist
CISC
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
EMT
Northwest Ambulance
08.2023 - 02.2024
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Ensured patient safety by properly utilizing immobilization devices and administering appropriate treatments.
Dental Assistant
8 To 8 Dental
08.2022 - 07.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Team Leader
Weee!
09.2020 - 07.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
Education
Art History
Green River Community College
Auburn, WAHigh School Diploma -
Bonney Lake High School
Bonney Lake, WA05.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Bilingual in Chinese
- Microsoft Office
- Computer Proficiency
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
CISC
03.2024 - Current
EMT
Northwest Ambulance
08.2023 - 02.2024
Dental Assistant
8 To 8 Dental
08.2022 - 07.2023
Team Leader
Weee!
09.2020 - 07.2022
Art History
Green River Community College
High School Diploma -
Bonney Lake High School
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