JOEZUE GOMEZ
Temple City,TX
Summary
Organized, detail oriented, and experienced in properly handling customer inquiries and transactions.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
Work History
Access Service Representative
Baylor Scott & White Medical Center
08.2023 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Service Rep / Checker
H-E-B
03.2021 - 08.2023
- Worked with a diverse group of customers and colleagues in a professional manner
- Processed refunds, exchanges, and returns for customers in a timely and professional manner
- Provided a friendly and welcoming experience to customers
- Verified customer information and identification when necessary to prevent fraud
Service Rep
Shipley Do-Nuts
08.2021 - 03.2021
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Established strong relationships with clients, resulting in a X% increase in customer loyalty and satisfaction
- Monitored customer feedback and identified trends that led to the development of new products and services
Education
High School Diploma -
Temple High School
06.2021
Skills
- Adaptability
- Ability to Multitask
- Customer Service
- Ability to Work Under Pressure
- Communication
- Data entry proficiency
- Training coordination
- Statistical data management
- Problem-solving
- Experience with Coding languages C# & Python
- Experience in Networking & Troubleshooting
- Peripheral maintenance
Accomplishments
- Documented and resolved patient's Demographic and estimate issues which led to patient satisfaction.
Personal Information
- Date of Birth: 05/05/03
- Nationality: Spanish
- Place of Birth: Puerto Rico
Patient Ambassador Award
Received a patient Ambassador award due to finding and saving a person's life during a critical situation
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Access Service Representative
Baylor Scott & White Medical Center
08.2023 - Current
Service Rep
Shipley Do-Nuts
08.2021 - 03.2021
Service Rep / Checker
H-E-B
03.2021 - 08.2023
High School Diploma -
Temple High School
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