Joffre D. Carrion
Fort Mill,SC
Summary
Customer-focused automotive and retail professional with 10+ years of experience in dealership sales, consultative service environments, wireless technology, and retail management. Strong background in customer intake, documentation accuracy, CRM systems, scheduling coordination, and KPI-driven performance. Proven ability to collaborate across teams, resolve customer concerns, and maintain operational efficiency.
Experienced with building strong client relationships and closing sales. Utilizes deep product knowledge to provide tailored solutions that address customer needs. Track record of consistently achieving sales targets and contributing to team success through effective communication and negotiation skills.
Overview
11
11
years of professional experience
Work History
Sales Consultant
Subaru of South Charlotte
01.2026 - Current
- Conduct detailed customer needs assessments and coordinate full transaction process.
- Maintain accurate CRM documentation for scheduling and follow-ups.
- Present safety and driver-assist technologies to enhance customer understanding.
- Collaborate with finance and service departments to ensure smooth workflow.
- Generate business through outbound calls, internet leads, and referrals.
- Executed promotional strategies to drive foot traffic and increase showroom visibility, boosting overall sales.
- Oversaw negotiations and financing options, ensuring transparent processes that fostered trust with clients.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
Sales Consultant
Nissan of Rock Hill
11.2025 - 01.2026
- Guided customers through the full automotive sales and documentation process.
- Structured deals and submitted finance applications with attention to detail.
- Managed high-volume customer inquiries and maintained follow-up tracking.
- Conducted vehicle presentations, highlighting features and benefits to effectively meet customer needs.
- Completed registration paperwork and sales documentation.
- Answered telephone and email inquiries from potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Senior In-Home Sales Expert
AT&T
01.2025 - 06.2025
- Ranked in top 10% regionally for sales and customer satisfaction.
- Delivered customized service solutions and scheduled installations.
- Maintained detailed account documentation and resolved escalations.
- Cultivated strong customer relationships through personalized service and product recommendations.
- Developed and implemented sales strategies to enhance product visibility and drive revenue growth.
- Created customized proposals tailored to individual client requirements, resulting in higher conversion rates from prospects to closed deals.
Business Sales Consultant
AT&T
11.2022 - 12.2024
- Prospected new business through cold calling and networking.
- Delivered solution-based presentations and exceeded monthly targets.
- Built long-term client relationships to drive retention.
- Developed and implemented tailored sales strategies to meet diverse client needs.
- Analyzed market trends and competitive landscape to strategically drive sales growth initiatives.
- Delivered persuasive sales pitches and product demonstrations to key decision-makers, securing high-value contracts for the company.
Electronics Tech Manager
Staples
01.2020 - 01.2021
- Assisted customers with technical product recommendations and troubleshooting.
- Trained team members on product knowledge and service techniques.
- Managed inventory accuracy and merchandising standards.
- Diagnosed and repaired electronic devices, ensuring optimal functionality and customer satisfaction.
- Collaborated with team to streamline repair processes, enhancing workflow efficiency.
- Trained junior technicians on troubleshooting techniques and repair protocols.
- Troubleshot and resolved equipment failures to reduce operational disruption.
Store Manager / Retail Sales Expert
Metro by T-Mobile
03.2015 - 12.2019
- Managed daily store operations, staffing, and performance goals.
- Exceeded sales targets by 20-30% consistently.
- Implemented upselling strategies increasing accessory sales by 25%.
- Oversaw inventory control, compliance, and cash handling.
Education
High School Diploma -
Britain Academy
High Point, NC09.2020
Skills
- Customer Intake & Service Coordination
- CRM & Documentation Management
- Workflow & Appointment Scheduling
- KPI & Performance Tracking
- Conflict Resolution & Escalation Handling
- Team Leadership & Collaboration
- Inventory & Operational Accuracy
- Customer relationship management
- Objection handling
- Closing techniques
Languages
English
Spanish
Timeline
Sales Consultant
Subaru of South Charlotte
01.2026 - Current
Sales Consultant
Nissan of Rock Hill
11.2025 - 01.2026
Senior In-Home Sales Expert
AT&T
01.2025 - 06.2025
Business Sales Consultant
AT&T
11.2022 - 12.2024
Electronics Tech Manager
Staples
01.2020 - 01.2021
Store Manager / Retail Sales Expert
Metro by T-Mobile
03.2015 - 12.2019
High School Diploma -
Britain Academy
Awards
- Connectivity Expert
- Business Expert
- First Responder Expert