Ebony Johnson
Tallahassee,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Consultant
Werner Hyundai
09.2021 - Current
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Provided sales and customer service assistance to walk-in traffic
- Created detailed sales presentations to communicate product features and market data.
- Followed up with existing customers to provide additional support and address concerns.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared purchased vehicles and completed final delivery checks.
- Engaged in friendly conversation with customer to better uncover individual needs.
Certified Nursing Assistant
Centre Pointe Health And Rehabilitation
05.2022 - 09.2022
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Supported needs of 15+ residents under long-term care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
Atlanta Home Care Partners
12.2019 - 02.2021
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Supported needs of 2+ residents under long-term care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
General Manager
Dominos Pizza
09.2019 - 02.2021
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Manager
Dominos Pizza Inc.
04.2017 - 09.2019
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Certified Nursing Assistant
Hopewell In-Home Senior Care
11.2015 - 04.2018
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Documented patient information and care activities in electronic health record.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported patients between rooms and appointments or testing locations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
High School Diploma -
Lincoln High School
Tallahassee, FL06.2013
Skills
- Credit and Debt Card Processing
- Walking Assistance
- Privacy and Confidentiality
- Product and Service Knowledge
- Strategic Negotiations
- Sales and Marketing
- Quality Deliverables
- Intake Recording
- Medical Records Management
- Grooming and Bathing Assistance
- Patient Safety Management
- General Housekeeping Abilities
- Quality Assurance Controls
- Nursing Assistance
Certification
- Certified Nursing Assistant License - Nov. 2015 - current
- CPSP - Certified Professional Sales Person
Timeline
Certified Nursing Assistant
Centre Pointe Health And Rehabilitation
05.2022 - 09.2022
Sales Consultant
Werner Hyundai
09.2021 - Current
Certified Nursing Assistant
Atlanta Home Care Partners
12.2019 - 02.2021
General Manager
Dominos Pizza
09.2019 - 02.2021
Assistant Manager
Dominos Pizza Inc.
04.2017 - 09.2019
Certified Nursing Assistant
Hopewell In-Home Senior Care
11.2015 - 04.2018
High School Diploma -
Lincoln High School
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