Johaan Rivera-Flores
Lawrenceville,GA
Summary
Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service.
Overview
5
5
years of professional experience
Work History
Team Leader
Rack Rooms Shoe Store
07.2021 - Current
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Built strong relationships with customers through positive attitude and attentive response.
- Key Holder position means I would be responsible to arrive before scheduled to open the store on time and would be responsible for closing and counting the total amount that we made for the day and correctly shutting down the system.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Associate
GGC Barnes & Nobles
08.2020 - 09.2020
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided product price information to customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Crew Trainer
McDonald's
11.2018 - 04.2020
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
Peachtree Ridge High School
Suwanee, GA05.2022
Skills
- Bilingual (Spanish & English)
- Influencing skills
- Daily workflow improvement
- Prioritization
- Cash Handling
- Flexible Schedule
- Multitasking
- Flexible and Adaptable
Timeline
Team Leader
Rack Rooms Shoe Store
07.2021 - Current
Associate
GGC Barnes & Nobles
08.2020 - 09.2020
Crew Trainer
McDonald's
11.2018 - 04.2020
High School Diploma -
Peachtree Ridge High School