Johaly Morales
Roselle,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Inventory Specialist
Walgreens
Roselle, NJ
02.2021 - 04.2025
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Improved inventory handling procedures to minimize damage during storage and handling, preserving product quality.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Customer Service Associate
Walgreens
Roselle, NJ
08.2020 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Education
High School Diploma -
Thomas Jefferson Arts Academy
Elizabeth, NJ07.2020
Skills
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
- Clear communication
- Customer relations
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Inventory Specialist
Walgreens
02.2021 - 04.2025
Customer Service Associate
Walgreens
08.2020 - 02.2021
High School Diploma -
Thomas Jefferson Arts Academy