Johan De Pena

customer-focused individual with experience in assisting shoppers by answering questions, locating products, processing transactions, maintaining store cleanliness, and managing inventory, while providing excellent customer service in a fast-paced retail environment; often proficient in using point-of-sale systems and adept at visual merchandising

• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Rotated merchandise and displays to feature new products and promotions.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Efficiently followed and implemented all company policies.
• Observed customer's and contractor's (CCTV/floor) activities to detect theft, fraud or suspicious activity.
• Maintained 100% accuracy in transferring correct data from payroll spreadsheets into system.

• Maintained a presence in the store by providing excellent customer service.
• Ensured a clean, well-stocked store for customers.
• At the direction of the Store Manager, supervised, trained, and developed Store Associates on Family Dollar operating practices and procedures.
• Assisted Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.
• Supported Store Manager in loss prevention efforts.
• Follows all Company policies and procedures.