Yaqueline Martinez-Escamilla
Burke,VA
Summary
Able to utilize strong organizational skills, educational background, and exceptional interpersonal skills. This will allow for growth both personally and professionally within the medical field. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with a proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
15
15
years of professional experience
Work History
Physician Practice Team Lead
Inova Children's Hospital
05.2023 - Current
- Trained new team members on company procedures and safety requirements.
- Promoted a positive work environment through teamwork, open communication, and employee recognition initiatives.
- Served as a role model by demonstrating commitment to excellence, professionalism, and adherence to company values.
- Coached team members in necessary job techniques.
- Established clear performance metrics to track progress towards targets effectively.
Oncology Patient Spec 3
INOVA Breast Cancer Center
12.2020 - Current
- Managed surgeon’s Outlook calendar
- Schedules patients visits with plastics, radiation oncology and medical oncology
- Scheduling Pre-Op Clearance
- Obtain patient medical records from pre-operative
- Coordinate and schedule diagnostic tests, procedures and physician visits
- Works with patients and family members to assess their needs and any barriers associated with obtaining cancer care
- Verify surgery posting
- Verify pre-surgery tasks are completed and scanned into the patient’s charts: plastics consult, clearance, pre-op clip appointments etc
- Schedule patients for imaging and/or biopsies surgery
- Schedules follow up visits and enter recalls
- Complete and obtain authorization for surgery
- Help cover other positions when needed.
Oncology Patient Spec 2
INOVA Breast Cancer Center
09.2019 - 12.2020
- Provided excellent customer service by identifying both internal and external customer needs
- Provided patient intake and registration
- Completed assigned activities related to Oncology, scheduling, and services within the cancer requirements
- Processed urgent medical records for authorizations
- Requested patient referrals.
Sched Reg REP II
INOVA Transitional Services
01.2016 - 05.2019
- Collected copays from Passport.
- Scheduled follow-up appointments.
- Ensured customer service excellence.
- Provided patients with a list of private or low-cost community clinics.
- Managed authorization collection for patients.
- Contacted insurances for eligibility verification.
- Maintained spreadsheets for the office.
- Organized doctor’s schedules.
Front Office Manager
QUALITY CHIROPRACTIC
01.2009 - 01.2016
- Supervised front desk staff.
- Managed weekly schedules.
- Processed electronic deposits daily.
- Responsible for entering charges in Eclipse.
- Explained insurance coverage plans to patients.
- Received patients politely and courteously.
- Processed medical record requests from insurance, medical doctors, and patients.
- Monitored patient flow into consulting and treatment rooms.
- Received patient payments and recorded them in database.
- Filed medical reports and insurance forms.
- Obtained proper authorization for patient care.
- Entered coding and diagnostic information into patient charts.
- Worked with electronic records.
- Experienced in HIPAA and OSHA compliance.
Education
Medical Assistant -
Everest College
Arlington, VADiploma -
Hight School
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Schedule Management
- Team Supervision
- Team motivation
- Attention to Detail
- Analytical Thinking
Timeline
Physician Practice Team Lead
Inova Children's Hospital
05.2023 - Current
Oncology Patient Spec 3
INOVA Breast Cancer Center
12.2020 - Current
Oncology Patient Spec 2
INOVA Breast Cancer Center
09.2019 - 12.2020
Sched Reg REP II
INOVA Transitional Services
01.2016 - 05.2019
Front Office Manager
QUALITY CHIROPRACTIC
01.2009 - 01.2016
Medical Assistant -
Everest College
Diploma -
Hight School
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