Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johan Febles Del Rosario

125 Grove Ridge Cir Apt#301,FL

Summary

Dedicated and experienced Correctional Officer Sergeant with 5 of experience in managing inmate populations within a mental health facility. Proven ability to ensure safety, security, and effective rehabilitation of individuals with mental health issues. Seeking to leverage my skills and expertise in a federal correctional facility to enhance operational efficiency and maintain a secure environment.


Overview

10
10
years of professional experience

Work History

Correctional Sergeant

Florida Department Of Corrections
11.2019 - Current
  • Completed daily work report sheets and delegated tasks to employees.
  • Handled inmate counts and searches for missing inmates.
  • Supervised dining hall, outdoor recreation area, and inmate housing unit.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
  • Provided ongoing mentoring and guidance to junior officers, fostering a supportive team environment focused on professional growth and development.
  • Conducted emergency response drills to prepare staff for various crises situations, minimizing potential harm to both staff and inmates.
  • Improved staff communication by implementing weekly meetings and regular training sessions.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Worked closely with mental health professionals to address the needs of inmates experiencing psychological distress, promoting a safe and supportive environment for recovery.

Correctional Officer

Florida Department Of Corrections
11.2019 - 03.2022
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Escorted inmates to and from cells, hospitals, and medical appointments.
  • Interviewed inmates to obtain information and assess needs.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.


Armed Security Officer

Critical Intervention Services
06.2019 - 11.2019
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Completed full building and grounds patrols every hour to spot and investigate concerns.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.

Concierge

Premier Inc.
10.2016 - 04.2019
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.

Sales Associate

Footlocker
08.2014 - 08.2018
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Security Officer

Liberty Harbor Marina
03.2016 - 08.2016
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

Education

High School Diploma -

Bayonne High School
Bayonne, NJ
06.2010

Skills

  • Weapons training
  • Crisis intervention training
  • Risk analysis training
  • Fluent in English and Spanish Speak, read and write both languages
  • Inmate Transport
  • Control Room operations
  • Incident Command System

Timeline

Correctional Sergeant

Florida Department Of Corrections
11.2019 - Current

Correctional Officer

Florida Department Of Corrections
11.2019 - 03.2022

Armed Security Officer

Critical Intervention Services
06.2019 - 11.2019

Concierge

Premier Inc.
10.2016 - 04.2019

Security Officer

Liberty Harbor Marina
03.2016 - 08.2016

Sales Associate

Footlocker
08.2014 - 08.2018

High School Diploma -

Bayonne High School

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Johan Febles Del Rosario