Johan Pacheco-Romero
Brooklyn,New York
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
7
7
years of professional experience
Work History
Relationship Banker
Bank of America
11.2023 - Current
- Proactively engaging with existing customers and prospects by providing needs assessments to identify immediate and future needs.
- Execute hundreds of transactions daily while staying compliant with bank policies to ensure the safety and security of customer and bank assets.
- Reconcile cash drawers at the end of shifts to avoid discrepancies.
- Maintained promptness while supporting management as needed during daily operations.
Loss Prevention Security Professional (Various 5-Star Hotels)
Watch Guard 24/7
01.2023 - 08.2023
- Evaluated surveillance systems actively to detect potential threats, and maintained vigilance by circulating among visitors, patrons, and staff.
- Usage of Salto Access Control Systems, KYC Hospitality, and Inform HMS to communicate with various departments to ensure the safety of guests and staff.
- Ensured compliance with applicable laws, regulations and organizational policies regarding data protection and privacy issues.
Retail Sales Associate & Manager: Herald Square
Macy's Inc.
New York City, New York
11.2018 - 01.2020
- Consistently maintain top performance in number of transactions and sales
- Handle Point of Sale Systems to conduct transactions & count cash drawers at the beginning & end of shifts to ensure no discrepancies in cash counts
- Monitoring sales numbers and leading sized groups within the salesfloor
Finance Club Secretary
LaGuardia Community College
Long Island City, New York
06.2018 - 06.2019
- Ensured proper documentation of attendance information and meeting records.
- Contributed to group activities including presentations and guest events.
- Facilitated student engagement with practical financial management exercises via the creation of mock investment accounts.
Education
Associates of Science Degree - Accounting
LaGuardia Community College
Long Island City, New YorkSkills
- Transaction processing
- Cash handling
- Regulatory compliance
- Relationship management
- Financial product knowledge
- Risk assessment
Languages
Spanish
Native/ Bilingual
Timeline
Relationship Banker
Bank of America
11.2023 - Current
Loss Prevention Security Professional (Various 5-Star Hotels)
Watch Guard 24/7
01.2023 - 08.2023
Retail Sales Associate & Manager: Herald Square
Macy's Inc.
11.2018 - 01.2020
Finance Club Secretary
LaGuardia Community College
06.2018 - 06.2019
Associates of Science Degree - Accounting
LaGuardia Community College
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