Johan Pinzon Nivia
Worcester,Massachusetts
Summary
Dynamic team leader with expertise in training and developing staff. Proven ability to foster collaboration and resolve conflicts, enhancing team performance and achieving organizational goals.
Overview
2
2
Languages
2
2
years of professional experience
Work History
JLC Donuts
Dunkin' Donuts Franchising
Worcester, MA
03.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Delivered exceptional service and attention to customers during face-to-face and phone interactions.
- Collaborated with a diverse group of coworkers to achieve goals and resolve product and service issues.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed a system for tracking inventory and ordering supplies.
- Analyzed inventory data to identify trends and discrepancies.
- Utilized inventory management software to track stock movements.
- Prepared reports on inventory status for management review.
Education
Bachelor of Arts - Economics
University of Massachusetts Amherst
Amherst, MA05-2030
Skills
- Inventory management
- Data analysis
- Project management
- Time management
- Team training
- Teamwork and collaboration
- Effective communication
- Research
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
JLC Donuts
Dunkin' Donuts Franchising
03.2025 - Current
Bachelor of Arts - Economics
University of Massachusetts Amherst