Johan Silie
Providence,RI
Summary
Reputable Technician with 3 years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Technician
Breeze airways
Providence, RI
05.2023 - 04.2024
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Replaced defective components or parts as needed.
- Assisted in the design of new products or modifications to existing products for improved performance.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Provided technical support services to customers via phone or email communication.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Operated specialized diagnostic tools used to identify system faults.
- Analyzed data collected during testing to determine root cause of failure.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Operated various diagnostic tools to determine repair plans.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Managed workflow and productivity of lower-level technicians to keep projects on task.
- Updated logs and job reports for completed and pending service calls at shift end.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Technician
Republic Airways Holdings Inc
Boston, MA
02.2022 - 04.2023
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Analyzed data collected during testing to determine root cause of failure.
- Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
- Updated logs and job reports for completed and pending service calls at shift end.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Technician
SkyWest Airlines
South Bend, IN
02.2021 - 02.2022
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Operated specialized diagnostic tools used to identify system faults.
- Worked closely with engineering teams to develop solutions for difficult problems encountered during testing activities.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Updated logs and job reports for completed and pending service calls at shift end.
- Installed new components or replaced defective parts to restore functionality.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Sales Associate
Lowes Home Improvment
Cranston, RI
10.2005 - 11.2012
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Scheduled shifts for fellow associates during peak traffic times.
- Helped customers find specific products, answered questions, and offered product advice.
Driver
Uber And Lyft
11.2012 - Current
Education
Trade - Aviation
National Aviation Academy of New England
Bedford, MA11-2018
High School Diploma -
Excel High School
South Boston, MA06-1994
Skills
- Coaching and Mentoring
- Corrective Action Planning
- Employee Relations
- Staff Training
- Leadership
- Leadership/communication skills
- Sales
- Workflow Planning
Timeline
Technician
Breeze airways
05.2023 - 04.2024
Technician
Republic Airways Holdings Inc
02.2022 - 04.2023
Technician
SkyWest Airlines
02.2021 - 02.2022
Driver
Uber And Lyft
11.2012 - Current
Sales Associate
Lowes Home Improvment
10.2005 - 11.2012
Trade - Aviation
National Aviation Academy of New England
High School Diploma -
Excel High School