Johan Zapata
Ellenton,FL
Summary
Adept at prioritizing orders and fostering customer relations, I excelled as a Digital Personal Shopper at Walmart, ensuring seamless online ordering and delivery experiences. My proactive approach and physical stamina significantly enhanced shopping efficiency and customer satisfaction, demonstrating my commitment to excellence in customer service and order coordination.
Overview
5
5
years of professional experience
Work History
Digital Personal Shopper
Walmart
Palmetto, FL
05.2020 - Current
- Completed pickup and shopping orders for customers within local area.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
Education
Bachelor of Science - Finance
University of South Florida
Tampa, FLAssociate of Science - Business Administration And Management
State College of Florida
Bradenton, FL12-2024
Certificate - Business Operations
State College of Florida
Bradenton, FL12-2024
High School Diploma -
Palmetto High School
Palmetto, FL05-2020
Skills
- Customer relations
- Prioritizing orders
- Deadline driven
- Delivery procedures
- Online ordering
- Order coordination
- Flexible schedule
- Physical stamina
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Digital Personal Shopper
Walmart
05.2020 - Current
Bachelor of Science - Finance
University of South Florida
Associate of Science - Business Administration And Management
State College of Florida
Certificate - Business Operations
State College of Florida
High School Diploma -
Palmetto High School
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