Johana Carrillo
Auburn,WA
Overview
15
15
years of professional experience
Work History
Caregiver
CDWA
09.2018 - Current
- Provided compassionate personal care to clients, ensuring comfort and safety at all times.
- Assisted clients with daily living activities, promoting independence and dignity.
- Administered injections and managed medications according to care guidelines.
- Coordinated transportation and provided translation support during appointments.
Front Office
HealthPoint
04.2020 - 12.2020
- Scheduled appointments, verified insurance, and collected copays while maintaining HIPAA compliance and patient confidentiality.
- Provided respectful, culturally sensitive service to patients from diverse backgrounds and religious beliefs.
- Data entry with high accuracy.
- Faxed, scanned, and managed documents for patients and medical staff.
- Coordinated with clinical staff to ensure smooth patient flow.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Front Office
HealthPoint
03.2016 - 12.2017
- Welcomed patients, verified personal and insurance information, and completed check-in/check-out procedures.
- Trained new front office staff on clinic procedures, scheduling, and EHR systems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Administering detailed scheduling, communication, and medical records distribution for PCP panels.
- Supported billing staff by ensuring accurate insurance documentation
- Handled high-volume calls and walk-in patients.
Call Center Scheduler
HealthPoint
04.2011 - 03.2016
- Answered high-volume, multi-line phone system while supporting patients needs and coordinating with clinical staff.
- Accurately document call details in Electronic Medical Records in NextGen.
- Executed patient pre-registration processes, confirming appointments and ensuring accurate data entry.
- Conducted work audits and trained new employees, utilizing Excel spreadsheets to track progress and accuracy.
Education
Certificate - Medical Office Administration
Kaplan College
Renton, WA11.2008
High School Diploma -
Decatur High School
Federal Way, WA06.2005
Skills
- Bilingual in English and Spanish
- Customer service excellence
- Microsoft Office proficiency
- Multi-line phone systems
- Data accuracy and confidentiality
- Professional phone and front desk communication
- Knowledgeable in NextGen and Citrix applications
Timeline
Front Office
HealthPoint
04.2020 - 12.2020
Caregiver
CDWA
09.2018 - Current
Front Office
HealthPoint
03.2016 - 12.2017
Call Center Scheduler
HealthPoint
04.2011 - 03.2016
Certificate - Medical Office Administration
Kaplan College
High School Diploma -
Decatur High School