Summary
Overview
Work History
Education
Skills
Roles
Languages
Timeline
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Johana Hernandez

Grand Prairie

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Gap Inc Factory
10.2021 - 07.2022
  • Confirm floor and backstock Inventory
  • Cashier credit cards or cash handling
  • Sales floor, helped customers find products/ organized store
  • Online orders
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Receptionist Administrator

Del Real Auto Sales
09.2022 - 05.2024
  • Answer calls and direct them to correct salesman
  • Take payments from customers that are scheduled for that day
  • Schedule appointments for customers
  • Filling out and filing paperwork on closed deals with customers
  • Helping Customers fill out applications to finance cars
  • Update credit cards information on Excel spreadsheet
  • Place car parts at Various Websites / Phone calls
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Processed new hire paperwork and documents.
  • Updated employee files with new details such as changes in address or salary levels.
  • Sorted documents and maintained organized filing process.

Cleaning Supervisor

Fabela's Cleaning Services LLC
07.2024 - Current
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Completed schedules, shift reports, and other business documentation.
  • Maintained required records of work hours, budgets and payrolls.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Maintained excellent customer service and positive attitude.
  • Provided friendly, helpful customer service to over Number customers daily.
  • Managed business customer service, responding to requests and concerns promptly.
  • Greeted customers at counter and provided excellent customer service.
  • Built positive relationships with customers by providing exceptional customer service.
  • Resolved customer service issues with timely and professional resolutions.

Education

High School Diploma -

Crosswinds High School
05.2024

Skills

  • Word
  • Excel
  • PowerPoint
  • Bilingual
  • Customer Service
  • Payments
  • Appointment Scheduler
  • Microsoft
  • Invoicing
  • Scheduling and planning
  • Schedule management
  • Cleaning and sanitation
  • Customer service-focused
  • Customer relationship management
  • Data archiving
  • Inventory control
  • Problem-solving

Roles

  • Inventory, 1 year
  • Receptionist, 3 years
  • Cashier, 3 years
  • Customer Service, 3 years
  • Calls/Texts/Emails, 3 years

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cleaning Supervisor

Fabela's Cleaning Services LLC
07.2024 - Current

Receptionist Administrator

Del Real Auto Sales
09.2022 - 05.2024

Retail Sales Associate

Gap Inc Factory
10.2021 - 07.2022

High School Diploma -

Crosswinds High School

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Johana Hernandez