Johana Hernandez
Gracelight Community Health Center
Los Angeles,CA
1
Certification
11
years of professional experience
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Work History
Medical Assistant III
10 Months- Administered patient care following established protocols and procedures.
- Assisted in scheduling patient appointments and managing electronic health records.
- Conducted vital sign assessments to ensure accurate patient information collection.
- Educated patients on treatment plans, medications, and preventative care measures.
- Facilitated communication between patients and providers to address concerns effectively.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
2 Years- Assisted in patient intake procedures, ensuring accurate data collection and documentation.
- Supported physicians during examinations, facilitating effective patient care processes.
- Implemented electronic health record updates, improving accuracy and accessibility of patient information.
- Trained new staff on office protocols and best practices, fostering a cohesive work environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted more than 10 Medical Providers.
Medical Assistant/CPHW
2 Years 11 Months- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated appointments and meetings, optimizing scheduling for staff and clients.
- Trained new front desk staff on procedures and customer service best practices.
- Implemented process improvements to enhance efficiency in front desk workflows.
- Scheduled, coordinated and confirmed appointments and meetings.
- Assisted clients with navigating complex eligibility requirements, ensuring accurate submissions.
- Trained new staff on administrative procedures and best practices for back-office operations.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Placed laboratory tests and scan results in EMR for provider review.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Facilitated insurance claim processing by accurately verifying coverage and submitting necessary documentation.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Collaborated with physicians to ensure appropriate treatment plans were developed and executed, resulting in better patient adherence to prescribed therapies.
- Participated in interdisciplinary case conferences to develop comprehensive care plans that addressed the diverse needs of each patient.
- Facilitated support groups for individuals coping with various health issues, creating a safe space for shared experiences and mutual encouragement.
- Provided timely, accurate charting of patient information for improved continuity of care between providers.
- Delivered personalized, compassionate care to patients while maintaining respect for their privacy and dignity.
- Assisted in coordinating community outreach programs to promote public health awareness and disease prevention.
- Completed necessary reports and documentation on time and to specifications.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
Medical Assistant/Receptionist
4 Years 7 Months- Managed patient scheduling and appointment confirmations to optimize clinic flow.
- Assisted providers with patient examinations and procedures, ensuring high-quality care delivery.
- Processed insurance claims and verified patient eligibility for seamless billing operations.
- Maintained accurate records of surgeries, ensuring compliance with health regulations and internal policies.
- Communicated effectively with medical staff to confirm surgical requirements and patient readiness.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Performed phlebotomy tasks efficiently, minimizing discomfort to patients while obtaining necessary samples.
- Assisted upper management in the development of policies and procedures related to back office functions.
Education
No Degree
Medical Assistant
High School Diploma
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
EMR / EHR
Phlebotomy
Procedure assistance
CPR
Patient flow management
Fluent in English & Spanish
OB/GYN procedures
Case management
Certification
- Certified Comprehensive Perinatal Health Worker , La County
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant III
Gracelight Community Health Center
09.2025 - CurrentRead More
Medical Assistant
Providence St John's Health Center
08.2023 - 08.2025Read More
Medical Assistant/CPHW
Angeles Community Health Center
09.2020 - 08.2023Read More
Medical Assistant/Receptionist
Community Prenatal & Medical Clinic
01.2016 - 08.2020Read More
East Los Angeles College
No Degree
Read More
UEI College
Medical Assistant
Read More
Huntington Park High School
High School Diploma
Read More