Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Johana I. Ibarra

Houston,TX

Summary

Hardworking and reliable. Going above and beyond to support the team and serve guests. Trained in handling guests issues with the method HEARD (Hear, Empathize, Apologize, Resolve the issue, and Delight the guest). I am currently looking for a new role, where I can hone my communication skills.

Overview

3
years of professional experience

Work History

Chick-fil-A

Team Member
08.2022 - Current

Job overview

  • Contributed to team success by completing jobs quickly and accurately.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Established welcoming atmosphere by greeting each guest warmly.

James Avery Artisan Jewelry

Part Time, Sales Associate
10.2022 - Current

Job overview

  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Communicated with customer support for clarity on questions that were not answered in the online FAQ's.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

University of Houston
Houston, TX

Bachelor of Science from Psychology
05-2026

University Overview

  • Minoring in Sociology; concentration in Criminology, Law, and Deviance.

Kipp Generations Collegiate
Houston, TX

High School Diploma
01-2022

University Overview

Skills

  • Flexible schedule
  • Goal oriented
  • Reliable and punctual
  • Meeting deadlines
  • Problem-solving
  • Hospitality and accommodation
  • CommuniCommunication
  • Time manaTiment

Languages

Spanish
English

Timeline

Part Time, Sales Associate
James Avery Artisan Jewelry
10.2022 - Current
Team Member
Chick-fil-A
08.2022 - Current
University of Houston
Bachelor of Science from Psychology
Kipp Generations Collegiate
High School Diploma

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Johana I. Ibarra