Johana Maldonado
Los Angeles,CA
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and client. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
10
10
years of professional experience
Work History
Owner
GladLA Cleaning Service
Los Angeles, USA
10.2022 - Current
- Founded and manage a professional cleaning business serving residential and commercial clients across the Los Angeles area
- Perform and oversee a range of services including deep cleaning, post-construction cleaning, eco-friendly solutions, and recurring maintenance cleans
- Specialize in move-in/move-out cleanings tailored to client and property management standards
- Operated an independent cleaning business, handling marketing, client communication, invoicing, scheduling, and administrative operations
Ground Operations Crew Member
JetBlue
Los Angeles, USA
03.2022 - 10.2022
- Guided and directed arriving, departing, and towed aircraft in coordination with ground control and flight crews
- Operated a variety of ground service equipment including potable water trucks, ground power units, lavatory trucks, and tugs to support aircraft turnaround
- Managed the loading, unloading, sorting, and transfer of passenger baggage, airmail, freight, and company materials
- Ensured safe and efficient movement of luggage and cargo using belt loaders and baggage carts while maintaining strict adherence to safety protocols
- Collaborated closely with team members to meet tight departure timelines and maintain on-time performance standards
Transportation Driver
Uber
Los Angeles, USA
06.2017 - 07.2021
- Provided safe and reliable transportation services for passengers to and from their desired destinations, ensuring a positive customer experience
- Maintained a clean and well-maintained vehicle to uphold company standards and promote passenger comfort
- Managed navigation and route planning using GPS systems to ensure timely arrivals and efficient driving
Cashier / Server
Sbarro
Los Angeles, USA
01.2016 - 05.2017
- Provided exceptional customer service by assisting with orders, addressing inquiries, and ensuring a positive dining experience
- Operated cash register, processed payments, and managed cash handling accurately
- Maintained cleanliness and sanitation standards in dining and kitchen areas to ensure a safe and welcoming environment for customers
- Stocked merchandise and supplies to ensure efficient operations and minimize service delays
- Supported team members during peak hours to ensure timely service and customer satisfaction
Education
Bachelor of Science - Aviation Administration
CALIFORNIA STATE UNIVERSITY, LOS ANGELES
Los Angeles, CA01.2021
Skills
- Microsoft Word, Excel, and PowerPoint
- Business management
- Client relations
- Service quality
- Bilingual communication in Spanish
- Interpersonal skills
- Team collaboration
- Quick learning ability
- Multitasking proficiency
Timeline
Owner
GladLA Cleaning Service
10.2022 - Current
Ground Operations Crew Member
JetBlue
03.2022 - 10.2022
Transportation Driver
Uber
06.2017 - 07.2021
Cashier / Server
Sbarro
01.2016 - 05.2017
Bachelor of Science - Aviation Administration
CALIFORNIA STATE UNIVERSITY, LOS ANGELES