Johana Osorio
Houston,Texas
Summary
Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Administrator
JDM Roofing
Houston, TX
09.2023 - Current
- Assisted with processing invoices, tracking job costs, and maintaining accurate financial records for multiple projects
- Coordinated scheduling of roofing jobs, crews, and service requests, ensuring timely completion of work orders
- Maintained and organized contracts, insurance documents, and project files for easy access and compliance tracking
- Communicated with clients, vendors, and subcontractors to coordinate services and resolve issues
- Supported bid preparation and proposal documentation for upcoming projects
Medical Assistant
Houston Regional Gastroenterology
Houston, TX
05.2019 - 08.2023
- Processed patient billing, invoices, and insurance documentation through EMR software, ensuring accuracy and timely submission
- Assisted with coding and preparing invoices for approval, ensuring alignment with services rendered
- Reviewed and updated financial records, maintaining organized and compliant documentation systems
- Communicated with patients and insurance providers regarding billing questions, demonstrating strong customer service skills
- Manage high-volume administrative tasks including data entry, filing, and report support
Education
Associates of Business Administration -
Houston Community College
Pursuing Bachelors of Business Administration - undefined
University of Houston Clear Lake
Skills
- Invoice & Billing Management – Processed and reviewed invoices in medical and roofing settings; ensured accuracy and timely submission for approval
- Administrative Support & Office Operations – Managed filing systems, documentation, schedules, and office supplies in fast-paced environments
- Client & Vendor Coordination – Communicated with patients, tenants, clients, and vendors to resolve requests and maintain positive relationships
- Work Order & Project Tracking – Tracked roofing projects, service requests, and administrative tasks; updated systems to maintain organized records
- Reporting & Documentation – Prepared reports, maintained records, and supported operational tracking for both billing and administrative purposes
- Professional Communication & Customer Service – Handled inquiries, scheduled appointments, and resolved issues with professionalism and confidentiality
Certification
- Certified Medical Assistant (CMA)
- Certified in Google Analytics
- Certified in Google Workspace
Languages
English
Spanish
Timeline
Office Administrator
JDM Roofing
09.2023 - Current
Medical Assistant
Houston Regional Gastroenterology
05.2019 - 08.2023
Pursuing Bachelors of Business Administration - undefined
University of Houston Clear Lake
Associates of Business Administration -
Houston Community College