Kayla Johnson

• Assisted residents with bathing, dressing, grooming, and mobility support.
• Monitored vital signs and reported condition changes to nursing staff.
• Administered medication reminders and supported daily care plan routines.
• Documented resident observations, intake, and shift updates accurately.

• Assisted patients with daily living activities to ensure comfort and safety.
• Monitored vital signs and reported changes to nursing staff promptly.
• Documented patient care accurately in medical records for continuity of care.
• Provided assistance with activities of daily living, including bathing, dressing and grooming.

Put together hearing aids for patients, helped troubleshoot issues and roomed

• Conducted patient registration to ensure accurate data entry and compliance with clinic protocols.
• Coordinated appointment scheduling to optimize patient flow and clinic resources.
• Verified insurance information to facilitate smooth billing processes and reduce claim denials.
• Maintained accurate patient records to support data integrity and regulatory compliance.
• Reviewed and updated patient information regularly to ensure data accuracy and compliance.
• Serve as a primary point of contact for patients and visitors, assisting with navigation, answering questions, and directing individuals to appropriate departments or service lines.
• Coordinate patient appointments using electronic scheduling and information systems.
• Manage incoming calls, determine caller needs, and route inquiries appropriately.
• Verify patient identity and insurance information, demonstrating accuracy in identity proofing and documentation processes.
• Maintain and update patient information and records, ensuring compliance with regulatory and confidentiality requirements (HIPAA, Privacy Act).
• Perform routine clerical tasks including document review, packet assembly, data entry, and communication with patients and clinic staff.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Communicated with customers regarding service updates, scheduling changes.
• Managed incoming calls to assist patients with scheduling inquiries.
• Coordinated patient appointments using electronic scheduling systems.
• Resolved scheduling conflicts by adjusting patient appointments as needed.

• Assisted with mobility exercises to promote patient independence and prevent complications.
• Documented patient care activities accurately in medical records to ensure continuity of care.
• Maintained a clean and safe environment to uphold infection control protocols.
• Implemented safety measures to reduce the risk of falls and injuries among patients.
• Educated patients on personal hygiene practices to promote health and self-care.

• Assisted with mobility exercises, promoting independence and physical well-being among residents.
• Answered call lights promptly and responded to patient needs accordingly.
• Assisted patients with activities of daily living such as bathing, grooming, and dressing.
• Observed and reported unusual symptoms and changes to charge nurse.
• Served meals to patients in their rooms and assisted with feeding when needed.
• Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.