Johana Padron
Denver,CO
Summary
Exceptional customer service delivered through attentive listening and proactive problem-solving, resulting in enhanced customer satisfaction. Commitment to continuous learning ensures up-to-date knowledge of products and services. Small gestures recognized for their significant impact on customer experiences. Contributions consistently lead to positive feedback and repeat business.
Overview
5
5
years of professional experience
Work History
In-Store Shopper
Safeway
Denver, CO
07.2020 - 12.2024
- Managed 15 to 20 Safeway online orders daily, ensuring timely preparation and delivery.
- Assisted customers both online and in-person, addressing inquiries and resolving issues.
- Selected high-quality produce based on customer preferences for optimal satisfaction.
- Bagged products securely for safe transport to customer vehicles.
- Organized completed orders in labeled, temperature-controlled storage until pick up.
- Selected best-quality perishable items such as meat and produce.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Sale Floor Associate
Dollar Tree
Denver, CO
07.2019 - 02.2020
- Processed all sales transactions at assigned cash register.
- Ensured security of all cash and company assets.
- Delivered exceptional customer service with a friendly, cooperative demeanor.
- Received merchandise and assisted in unloading trucks.
- Maintained compliance with safety protocols and company policies.
- Collaborated effectively with customers, coworkers, and supervisors to enhance operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Girls Athletic Leadership School
Denver, CO05.2019
Skills
- Socializing and communication
- Patience and empathy
- Collaboration and leadership
- Active listening and observation
- Self-awareness and respect
- Advocacy in bilingual contexts
- Online order fulfillment
- Strong work ethic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
In-Store Shopper
Safeway
07.2020 - 12.2024
Sale Floor Associate
Dollar Tree
07.2019 - 02.2020
High School Diploma -
Girls Athletic Leadership School