Johana Penalba
Snellville,GA
Summary
Enthusiastic Housekeeping Supervisor offering 5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cleaning Crew Supervisor
ABM Industries
Sand Springs, GA
12.2022 - Current
- Conducted daily inspections of cleaning staff to ensure tasks were completed according to standards.
- Developed and implemented procedures for maintaining cleanliness of designated areas.
- Assigned specific duties and tasks to cleaning crew members, monitored their performance, and provided feedback when necessary.
- Trained new employees on the proper use of cleaning products and equipment, safety protocols, and other relevant policies.
- Managed inventory levels of all cleaning supplies and equipment needed for day-to-day operations.
- Monitored team morale and addressed any issues or concerns in a timely manner.
- Reviewed job applications, interviewed potential candidates, and made hiring decisions as needed.
- Maintained records of work schedules, attendance, payroll process and information. for each employee.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Identified areas needing improvement within the team's workflow process and developed strategies to address them accordingly.
- Scheduled periodic deep cleans in order to maintain high hygiene levels throughout all locations supervised by the team.
Cleaning Crew Leader
ABM Industries
Duluth, GA
10.2021 - 11.2022
- Assigned tasks to cleaning crew members and monitored their progress.
- Inspected work areas for cleanliness, safety hazards and compliance with regulations.
- Maintained inventory of materials and supplies needed for cleaning activities.
- Provided training on proper use of chemicals, equipment and techniques.
Cleaning Team Leader
ABM Industries
Manassas, VA
08.2019 - 10.2021
- Assisted in the hiring and training of new cleaners.
- Supervised, monitored and evaluated the performance of cleaning staff.
- Ensured that all safety protocols were followed during cleaning operations.
- Developed and maintained a positive working environment for all team members.
Civil Engineer
Odebrecht Construction
Panama, Panama
02.2014 - 07.2019
- Provided technical advice on civil engineering related issues such as soil stability, water drainage, and road design.
- Managed and directed material analysis actions to test for durability, brittleness, flex and porousness of the asphalt .
- Managed and directed construction, operations or maintenance activities at project site.
- Inspected project sites to monitor progress and conform to design specifications and safety or sanitation standards.
- Conducted weekly meetings with contractors to review progress of projects and identify any potential issues.
- Monitored contractor performance to ensure compliance with contract requirements.
Education
High School Diploma -
Urraca Institute
Panama11-2007
CIVIL ENGINIERING - Civil Engineering
Santa Maria UNINERSITY
PANAMASome College (No Degree) - English As A Second Language (ESL)
Gwinnett Technical College
Lawrenceville, GASkills
- Employee evaluations
- Department coordination
- Staff Scheduling
- Quality Assurance Controls
- Employee Scheduling
- Payroll Administration
Certification
- computer skills certification
Languages
Spanish
Professional
English
Professional
Timeline
Cleaning Crew Supervisor
ABM Industries
12.2022 - Current
Cleaning Crew Leader
ABM Industries
10.2021 - 11.2022
Cleaning Team Leader
ABM Industries
08.2019 - 10.2021
Civil Engineer
Odebrecht Construction
02.2014 - 07.2019
High School Diploma -
Urraca Institute
CIVIL ENGINIERING - Civil Engineering
Santa Maria UNINERSITY
Some College (No Degree) - English As A Second Language (ESL)
Gwinnett Technical College
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