Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Johana Rivas Gracias

Woodbridge

Summary

Dynamic Assistant Store Manager at Family Dollar with a proven track record in enhancing customer satisfaction and team performance. Skilled in problem-solving and staff supervision, I implemented strategic changes that improved store efficiency and fostered a positive work culture, leading to significant increases in customer engagement and loyalty.

Offering caring and supportive demeanor, well-suited for patient interaction and care. Brings ability to quickly learn and apply essential healthcare practices, including patient hygiene and basic medical assistance. Ready to use and develop communication and teamwork skills in [Desired Position] role.

Energetic and compassionate, with strong ability to connect with and support patients. Possesses foundational knowledge of patient care and basic medical procedures, including vital signs monitoring and assisting with daily activities. Dedicated to providing high-quality care and improving patient well-being.

Experienced with patient care and support, delivering compassionate assistance in daily living activities. Utilizes effective communication and teamwork skills to enhance patient comfort and safety. Knowledge of maintaining hygiene standards and ensuring clean environment in clinical settings.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Family Dollar
08.2023 - 03.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Cleaning Assistant

Clean Choice
03.2023 - 08.2023
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
  • Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
  • Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
  • Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.

Education

CNA Nursing Assisten -

AstarEducation Institute
7864 Donegan Dr, Manassas, VA 20109
04-2025

High School Diploma -

Instituto Nacional De San Sebastian
San Sebastian, San Vicente, El Salvador
11-2017

Skills

  • Customer service
  • Customer experience
  • Store opening and closing
  • Patient Care
  • Vital sign monitoring
  • Feeding assistance
  • Reporting and Documentation
  • Healthcare ethics
  • Staff supervision
  • Reposition Patients
  • Ensure Cleanliness and Safety
  • Basic life support
  • Certified nursing assistant

Certification

  • CNA - Certified Nursing Assistant

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Family Dollar
08.2023 - 03.2025

Cleaning Assistant

Clean Choice
03.2023 - 08.2023

CNA Nursing Assisten -

AstarEducation Institute

High School Diploma -

Instituto Nacional De San Sebastian
Johana Rivas Gracias