Johana Roman Rios
Comfort Reserch
Lewisburg,Tennessee
23
years of professional experience
Experienced with managing cashier operations and leading teams to ensure smooth workflow. Utilizes communication and leadership skills to enhance team performance and customer service. Track record of resolving issues promptly and maintaining high standards of accuracy and reliability.
Work History
Team Lead
5 Years 8 Months- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Bean Packer
5 Years 8 Months- Operated packing machinery to ensure efficient product handling and timely shipments.
- Inspected finished products for quality assurance before packaging and dispatch.
- Collaborated with team members to streamline packing processes and reduce turnaround time.
- Trained new employees on safe packing procedures and equipment operation protocols.
Cashier
8 Months- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service to enhance shopping experiences.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted in inventory management by restocking shelves promptly.
- Handled customer inquiries and resolved issues effectively.
- Adhered to company policies for handling cash and merchandise safely.
- Trained new staff on register operation and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier/ Supervisor
14 Years 7 Months- Supervised daily cash register operations, ensuring accurate transactions and adherence to company policies.
- Trained new cashiers on customer service protocols and point-of-sale systems, enhancing team efficiency.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Monitored inventory levels and coordinated with management for timely restocking of merchandise.
- Led shift meetings to communicate goals, updates, and performance expectations to team members.
- Built positive relationships with customers to increase repeat business.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Handle time sheets
- Trained new personal
Education
High School or GED
Skills
Employee scheduling
Operational efficiency
Store operations
Workflow coordination
Customer complaint handling
Cashier supervision
Teamwork and collaboration
Problem-solving
Attention to detail
Dependable and responsible
Multitasking
Decision-making
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Team Lead
Comfort Reserch
11.2020 - CurrentRead More
Bean Packer
Comfort Reserch
11.2020 - CurrentRead More
Cashier
Supermercado Econo
07.2018 - 03.2019Read More
Cashier/ Supervisor
Restaurante Big Wong
12.2003 - 07.2018Read More
Ponce High School
High School or GED
Read More