JOHANA SERRANO
Olive Garden Restaurant
Vandalia,Ohio
2
Languages
5
years of professional experience
Professional retail specialist with proven track record in driving sales and enhancing customer satisfaction. Adept at team collaboration and adapting to changing retail environments. Strong skills in product knowledge, customer service, and inventory management. Reliable and results-driven, consistently contributing to team success and business growth.
Work History
Retail Sales Specialist
4 Months- Led product demonstrations to enhance customer engagement and drive sales effectiveness.
- Mentored new team members on Apple's customer service standards and sales techniques.
- Collaborated with cross-functional teams to launch promotional events and marketing initiatives.
- Developed strategies to optimize inventory management and improve stock availability.
- Analyzed customer feedback to identify trends, informing product recommendations and sales tactics.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
To Go Specialist
5 Years- Prepared special orders according to customer requests, ensuring adherence to quality assurance standards.
- Processed payments for take-out orders using POS system or credit card machine with accuracy and efficiency.
- Conducted regular maintenance checks on shift operations equipment to ensure optimal functionality.
- Performed opening duties including setting up workstations with required supplies and equipment.
- Assisted kitchen staff with food preparation tasks such as chopping vegetables or prepping sauces.
- Stored prepared foods correctly in designated areas following established sanitation guidelines.
- Ensured that all food safety regulations were followed during meal preparation process.
Phlebotomist
8 Months- Demonstrated proficiency in using a variety of collection techniques and equipment..
- Entered patient information and test orders into computer systems accurately.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Responded quickly and effectively to emergency situations.
- Assisted in the training of new phlebotomists.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Documented patient information into electronic medical records system.
- Identified patients using proper procedures prior to specimen collection.
- Labeled blood vials with critical information like time of collection, date and patient name.
Education
American Heart Association (AHA) Basic Life Support And First Aid Bethere Certification College Credits Earned ALH 1101, Introduction To Healthcare Delivery BIO 1107; Introduction To Anatomy And Physiology ALH 1113, Clinical Phlebotomy ALH 1114
- 4.0 award in college
- 4.0 recognition in High school
- REGISTERED PHLEBOTOMY TECHNICIAN
- Completed over 500 total draws overall.
- General Studies
Associate of Science - Nursing
- 4.0 award in college
- 24 hours of clinicals
- Nurse aid assistant experience
- Anatomy and physiology training
- 22.SP.ALH.1113.Clinical Phlebotomy Class
Bachelor of Business Administration And Management - Business Administration And Management
Skills
Teamwork and Collaboration
Team building
Computer literacy
Product knowledge expertise
Negotiation and persuasion
Marketing strategies
Conflict resolution strategies
Adaptability and Flexibility
Analytical Skills
Time Management
Interpersonal Communication
Fluent in Spanish
Capillary puncture experience
Multitasking efficiency
Problem-solving
Management
Organizational skills development
Accomplishments
- Documented and resolved stocking which led to more business revenue.
- Achieved the stores business goal through effectively helping with probing.
Additional Information
- Awards and Activities: , Aviator Of the Month May 2019 HOSA Chair September 2021-22 Regional 1st place March 2022-23 HOSA Chair September 2022-23 Regional 1st place Feburary 2023
Languages
Spanish
Native/ Bilingual
French
Limited
Timeline
Retail Sales Specialist
Apple
05.2026 - CurrentRead More
Phlebotomist
CSL Plasma
09.2023 - 05.2024Read More
To Go Specialist
Olive Garden Restaurant
09.2021 - CurrentRead More
Sinclair Community College
Associate of Science from Nursing
Read More
Vandalia-Butler High School
from General Studies
Read More
Miami Valley Career Technology Center
American Heart Association (AHA) Basic Life Support And First Aid Bethere Certification College Credits Earned ALH 1101, Introduction To Healthcare Delivery BIO 1107; Introduction To Anatomy And Physiology ALH 1113, Clinical Phlebotomy ALH 1114
Read More
Sinclair Community College
Bachelor of Business Administration And Management from Business Administration And Management
Read More
References
References available upon request.
Education and Training
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