Johana Tinoco
ROSATI'S PIZZA
Bolingbrook,IL
6
years of professional experience
Motivated and dependable phlebotomy professional with strong attention to detail and excellent communication skills. Brings healthcare experience from the optical field, with a strong focus on patient care, accuracy, and professionalism.
Work History
Optometric Technician
1 Year 4 Months- Assist optometrists with eye exams, patient care, and pre-examination testing, including lensometers, color/depth perception, auto-refractors, OCT testing, and retina imaging.
- Input patient information, medical history, and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Managed appointment scheduling and patient flow, enhancing office efficiency.
- Verify vision insurance eligibility and benefits and accurately process insurance billing and claims.
Delivery Driver
2 Years 9 Months- Effective customer service while addressing customers and authenticating orders.
- Proficient in cash management, handling payments, and distributing accurate change.
- Experience with POS systems and food delivery applications, Delivery IQ.
- Accurately package food items for quick and assured delivery.
Traveling Optical Technician/ Optician
1 Year 2 Months- Assisted virtual optometrist by obtaining medical history, performing pre-test exams, and conducting basic refractions on-site, ensuring accurate patient assessments.
- Review and accurately enter approved prescriptions for any on-site exams or orders.
- Set up, maintained, troubleshot, tracked, and sanitized equipment for traveling opticians, ensuring operational readiness and compliance with health standards.
- Guided patients and customers in selecting safety glasses, troubleshooting issues, and educating them about appropriate lens types through phone, email, and on-site interactions.
- Greeting on-site patients and managing appointment scheduling for assigned sites.
- Organized equipment and workplace to ensure efficient operation on-site and in the office.
- Packing, inspecting, and shipping safety glasses orders.
Optician/ Third key
1 Year 6 Months- Meet National Vision Inc. sales goals as well as objectives.
- Dispensed glasses to patients and ensured proper adjustments.
- Advise and educate patients on proper frames and lens types by using lifestyle.
- Conducted contact lens classes for first-time users, addressed inquiries, and scheduled follow-ups for contacts.
- Utilized customer service skills to enhance patient satisfaction during visits and phone interactions.
- Collected and verified lab work to confirm accuracy of lenses and frames received.
- Oversaw daily store operations in the absence of a manager.
Education
Associate of Arts
Phlebotomy Technician
BLS CPR
Skills
Medical Records
Medical Scheduling
Electronic Records Management
Data Entry
Inventory Management
Pre-examination testing
Customer Service
Multitasking
Problem-Solving
Spanish language
Infection Control Procedures
Timeline
Optometric Technician
LensCrafters
04.2025 - CurrentRead More
Delivery Driver
ROSATI'S PIZZA
11.2023 - CurrentRead More
Traveling Optical Technician/ Optician
Eyelation
06.2022 - 08.2023Read More
Optician/ Third key
Americas Best Contacts and Eyeglasses
11.2020 - 05.2022Read More
Joliet Junior College
Associate of Arts
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Joliet Junior College
Phlebotomy Technician
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Joliet Junior College
BLS CPR
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