JOHANELLY LUCIANO-Brito

• Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
• Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Tracked substitutions and informed customers of changes.
• Helped customers locate products and checked store system for merchandise at other sites.

• Followed ethical codes to protect confidentiality of patient medical information.
• Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
• Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
• Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
• Verified understood medical information for patients by simplifying any jargon.
• Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
• Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.

• Services to be performed and results to be achieved:Parent Guardian Application Reviewer - you will be part of a team that drives the application process for educational service provider applicants to become partners in theKEEP Kansas program. You will play an active role in developing a marketplace where parents and guardians can locate and select eligible educational activities and goods where KEEP funds can be spent.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

• Scheduled, coordinated and confirmed appointments and meetings.

• Resolved patients issues quickly and notified supervisor immediately when problems escalated.