Patricia Vielmas
Victoria,TX
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, notably at Walmart, where I excelled in order accuracy and complaint resolution. Skilled in multitasking within busy environments, I bring a blend of customer engagement (soft skill) and bilingual capabilities (hard skill) to significantly improve service delivery and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Online Grocery Shopping
Walmart
10.2021 - 03.2022
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Worked at a fast paced, and multitasking.
Assistant Manager
Taco Bell Restaurant
09.2018 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Phlebotomy Certificate - Phlebotomy
Victoria College
Victoria, TX08.2024
High School Diploma -
John Tyler High School
Tyler, TX08.2016
Skills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Bilingual
- Able to multitask
- Can work in a busy environment
Certification
I recently received my Phlebotomist certification.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Online Grocery Shopping
Walmart
10.2021 - 03.2022
Assistant Manager
Taco Bell Restaurant
09.2018 - 03.2021
Phlebotomy Certificate - Phlebotomy
Victoria College
High School Diploma -
John Tyler High School
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