Johangel Olivares
Perth Amboy,NJ
Summary
Graduate of Montclair State University with a bachelor’s degree in English Literature and Language. Excellent writing, research, and analytical skills. I’ve earned a Data Analytic's Certificate from Google. Self-starter that is fluent in Spanish
Overview
7
7
years of professional experience
1
1
Certification
Work History
Produce Associate
Sam’s Club
Edison, NJ
01.2021 - Current
- Conducted thorough quality checks on all incoming produce, ensuring a 98% pass rate and minimizing customer complaints by 85%
- Prioritized promotional strategies for fresh produce items, resulting in a 10% increase in customer traffic and a 5% growth in overall revenue
- Implemented a streamlined stocking process, reducing restocking time by 30% and improving overall efficiency in the produce department
- Managed inventory levels of fresh produce, decreasing waste by 20% and cost savings of $10,000 per month.
Host
Seabra’s Armory
Perth Amboy, NJ
03.2017 - 05.2020
- Implemented a reservation system that improved the accuracy of booking information by 30%, leading to a decrease in double bookings and customer complaints.
- Handled sensitive and confidential information when scheduling appointments for the banquet coordinator.
- Managed seating arrangements for a high-volume restaurant, ensuring efficient utilization of dining space and reducing customer wait times by 20%
- Utilized customer feedback surveys to identify areas for improvement and implemented changes that resulted in a 55% increase in customer satisfaction ratings.
Education
Bachelor of Arts in English Literature and Language -
Montclair State University
Associate of Arts in English -
Middlesex College
Associate of Arts in General Studies and Humanities -
Middlesex College
Skills
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Excel
- Customer Service
- Documentation
- R Programming Language
- Dashboard Reporting
- Structured query language (SQL)
- Data Visualization and Presentations
Certification
- Google/Fundamentals of Digital Marketing (2023)
- Google/ Data Analytics (2023)
Timeline
Produce Associate
Sam’s Club
01.2021 - Current
Host
Seabra’s Armory
03.2017 - 05.2020
Bachelor of Arts in English Literature and Language -
Montclair State University
Associate of Arts in English -
Middlesex College
Associate of Arts in General Studies and Humanities -
Middlesex College