Johanna Alcide
New Britain
Summary
- Over 20 years of experience working with children across various age groups, from pre-K to young adulthood.
- Proven ability to foster resilience and adaptability in diverse educational settings.
- Strong commitment to creating supportive and thriving environments for youth development.
Overview
34
34
years of professional experience
Work History
Assistant Manager
Taste of Jamaica Caribbean Cuisine LLC
New Britain
10.2000 - Current
- Uphold customer service standards to ensure exceptional dining experiences.
- Empower employees through training to address advanced service and food quality issues.
- Support restaurant manager in policy enforcement and skill gap closure among staff.
Head Choir Director
Jerusalem Church of God
Meriden
01.1991 - Current
- Planned and executed fundraising and promotional activities to support group initiatives.
- Conducted musicians and vocalists to shape music, determining tempo, pitch, and volume during performances.
- Enhanced group performance through rigorous practices and comprehensive rehearsals.
- Achieved desired effects by skillfully utilizing voices, instruments, and rhythms.
Customer Service Representative
State of Connecticut Department of Labor
Hartford
09.1998 - 04.2008
- Delivered prompt assistance for inquiries and complaints in a high-volume call center.
- Enhanced customer satisfaction through knowledgeable and rapid service responses.
- Followed up with customers to ensure satisfaction and provide additional support.
- Managed incoming calls to maintain operational efficiency in fast-paced environment.
Education
Master of Science - Special Education
Central Connecticut State University
New Britain, ConnecticutBachelor of Arts - English
Central Connecticut State University
New Britain, CT07-1998
Skills
- Resilience and patience
- Effective verbal skills
- Leadership qualities
- Teamwork proficiency
- Written communication
- Adaptability
- Team collaboration
Timeline
Assistant Manager
Taste of Jamaica Caribbean Cuisine LLC
10.2000 - Current
Customer Service Representative
State of Connecticut Department of Labor
09.1998 - 04.2008
Head Choir Director
Jerusalem Church of God
01.1991 - Current
Master of Science - Special Education
Central Connecticut State University
Bachelor of Arts - English
Central Connecticut State University
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