Johanna Benhamou
Sunny Isles Beach,FL
Summary
Dynamic Hotel Manager with proven success at Hotel 10 Extended Stay, excelling in guest satisfaction and staff training. Bilingual in French and English, I leverage strong managerial and organizational skills to enhance operations. Recognized for boosting customer feedback ratings and creating engaging experiences, driving loyalty and repeat business.
Overview
8
8
years of professional experience
Work History
Hotel Manager
Hotel 10 Extended Stay
12.2024 - 04.2025
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
Marketing Coordinating Intern
I.E.E.M
09.2023 - 08.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Organized and hosted exclusive wine tasting events, generating positive publicity and attracting new clientele.
Creative Director
ARE
05.2023 - 08.2023
- Elevated company reputation through consistent delivery of high-quality creative content.
- Built strong relationships with clients, leading to long-term partnerships and repeat business opportunities.
- Monitored industry trends to keep creative materials fresh and engaging.
- Evaluated and contributed to creative team ideas and translated into actionable project plans.
- Oversaw all aspects of event logistics including venue selection, vendor coordination, scheduling, transportation arrangements, accommodations, and onsite support services.
- Coordinated with public relations teams to generate positive media coverage for events, enhancing brand visibility and reputation.
Restaurant Manager
Toast Avenue
01.2019 - 04.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Social Media Manager/Website Content Manager
Biosmose Institute
08.2017 - 05.2018
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Developed comprehensive social media strategy to enhance online presence.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Master of Science - Hospitality Management
FIU
Miami, FL05-2025
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL04-2024
Master of Arts - Hospitality Management
Broward College
Fort Lauderdale, FL12-2022
Skills
- Bilingual in french and english
- Managerial Skills
- Time management
- Organization
- Multitasking
Languages
French
Native or Bilingual
Timeline
Hotel Manager
Hotel 10 Extended Stay
12.2024 - 04.2025
Marketing Coordinating Intern
I.E.E.M
09.2023 - 08.2024
Creative Director
ARE
05.2023 - 08.2023
Restaurant Manager
Toast Avenue
01.2019 - 04.2020
Social Media Manager/Website Content Manager
Biosmose Institute
08.2017 - 05.2018
Master of Science - Hospitality Management
FIU
Bachelor of Science - Hospitality Management
Florida International University
Master of Arts - Hospitality Management
Broward College
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