Johanna Bernabel
Norwood,MA
Summary
Compassionate and dedicated PCA with extensive experience at Tempus Unlimited and Brigham's & Women's Hospital, skilled in vital signs monitoring and emotional support. Proven ability to enhance patient comfort and independence through personalized care plans and effective communication. Committed to fostering trust and collaboration within multidisciplinary teams to achieve optimal patient outcomes.
Overview
12
12
years of professional experience
Work History
PCA
Tempus Unlimited
Boston, MA
07.2013 - Current
- Provided compassionate personal care and assistance to clients, ensuring comfort and safety.
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored client health status, reporting changes to healthcare professionals for timely interventions.
- Developed strong relationships with clients to enhance trust and communication during care services.
- Collaborated with multidisciplinary teams to coordinate personalized care plans for clients' needs.
- Maintained accurate documentation of client interactions, adhering to regulatory compliance standards.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
PCA
Brigham's & Women's Hospital
Boston, MA
09.2023 - 08.2025
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
Ambulatory Service Representative
Boston Medical Center, Boston
Boston, MA
11.2021 - 08.2022
- Implemented feedback from clients and families to improve service delivery and satisfaction levels.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Assisted patients with scheduling appointments and managing inquiries to enhance service delivery.
- Processed insurance verifications and obtained authorizations to ensure compliance with healthcare regulations.
- Collaborated with clinical staff to streamline communication and improve operational efficiency within the department.
- Monitored patient records for accuracy, ensuring timely updates in electronic health record systems.
- Reduced no-show rates through consistent follow-up calls about upcoming appointments leading to better time management.
- Established strong professional relationships with patients and their families, fostering trust in the ambulatory service and enhancing patient loyalty.
Passenger Service Agent
Spirit Airlines Inc.
East Boston MA
05.2019 - 01.2020
- Assisted passengers with check-in procedures and boarding processes to ensure smooth operations.
- Handled customer inquiries and resolved issues promptly, enhancing passenger satisfaction.
- Coordinated luggage handling and ensured compliance with safety regulations during flights.
- Collaborated with team members to streamline boarding procedures and improve turnaround times.
- Provided support in managing passenger records and ensuring accuracy in documentation.
Education
High School Diploma - Bachelors in Psychology
Another Course To College
Brighton, MASkills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Compassionate care
- Vital signs monitoring
- Meal preparation
- End-of-life care
- Medical terminology
- Daily living assistance
- Patient documentation
- Mobility support
- Patient observation
Languages
Spanish
Native or Bilingual
Timeline
PCA
Brigham's & Women's Hospital
09.2023 - 08.2025
Ambulatory Service Representative
Boston Medical Center, Boston
11.2021 - 08.2022
Passenger Service Agent
Spirit Airlines Inc.
05.2019 - 01.2020
PCA
Tempus Unlimited
07.2013 - Current
High School Diploma - Bachelors in Psychology
Another Course To College