Hi, I’m
Johanna Bornacelli Jayjack
Clermont,FL
Summary
Self motivated Director Of Operations with demonstrated expertise in streamlining processes and optimizing resources for maximum efficiency. Strong focus on team collaboration and achieving results, adaptable to changing needs and environments. Proven skills in strategic planning, project management, and cross-functional leadership. Employers can rely on results-driven approach and commitment to operational excellence.
Overview
19
years of professional experience
1
Certification
Work History
Chalfont and Associates Eustis, FL
Director of Operations Organization
10.2021 - Current
Job overview
- Implemented new technologies and systems for improved data analysis, driving informed decisionmaking.
- Enhanced team performance with thorough training programs, leading to higher employee retention rates.
- Optimized resource allocation across departments, ensuring maximum utilization of personnel and assets.
- Established KPIs for tracking progress, enabling regular assessment of departmental performance.
- Mentored management members in professional development, promoting career advancement opportunities within the organization.
- Drove improvements in safety protocols throughout operations, significantly reducing workplace incidents and creating a safer work environment for all employees.
- Collaborated with executive leadership to align operations strategy with overall organizational goals.
- Enhanced customer satisfaction through implementation of quality assurance measures and close attention to client feedback loops.
- Utilized comprehensive financial analysis to inform budgeting decisions, optimizing profitability without sacrificing service quality.
- Evaluated market trends to identify opportunities for business expansion and diversification of services offered.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Oerther Foods Inc.Orlando, FL
Director of Operations
06.2018 - 10.2021
Job overview
- Motivated and supported management teams to increase work quality and team productivity.
- Improved training to reduce knowledge gaps and eliminate performance roadblocks.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits checks.
- Developed and lead OFI training department to achieve our Personnel target
- Achieved team goals through formalized training plans, coaching, and performance management.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals by becoming Organizational Instructor.
- Elevated team member performance while cultivating customer relationships to drive sales.
- Designed monthly P&L budget
- Managed several construction projects including full restaurant rebuilds
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Part of the Facilities leadership team with objectives to improve efficiency, quality of service and implementation of technology
- Conducted semi-annual profitt audits for all 24 restaurants
- Part of the World Wide Convention Team preparing teams for Convention visitors
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Oerther Foods Inc.Orlando, FL
Supervisor
07.2010 - 06.2018
Job overview
- Resolved customer complaints and adjusted policies to meet changing needs
- Provided ongoing training to address staff needs
- Complied with company policies, objectives and communication goals
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Coached and mentored over 300 staff members through constructive feedback to develop long-term career goals
- Developed team members into general managers and department managers to promote family-based and performance-oriented culture
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Planned and Managed all P&L line items
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Oerther Foods Orlando, FL
General Manager
07.2005 - 06.2010
Job overview
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Managed stat loss and inventory levels for corrective action planning to save costs
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Scheduled and directed staff in daily work assignments to maximize productivity
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Optimized profits by controlling food and labor costs daily
- Prepared weekly payroll
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation
Education
Hamburger University
Some College (No Degree) from Organizational Instructor
07.2017
University Overview
- Completed certification to teach LT classes to McDonald's Managers
Hamburger University
Some College (No Degree) from Operation Consultant
06.2011
Hamburger University
Some College (No Degree) from Business Leadership Practices
12.2006
Hamburger University
Some College (No Degree) from Restaurant Operations Leadership Practices
04.2005
Saint Martin's University
Master of Science from Business Administration And Marketing
09.2002
University Overview
- Completed coursework in business management, and marketing
- Honor Roll year 2001
- 4.5 GPA
- Ranked in Top 1% of class
Saint Martin's University
BBA from Finances And International Business
03.2002
University Overview
- Ranked in Top 1 % of class
- Honor Roll 2001
- 4.8 GPA
Skills
- Operational excellence
- Staff training/development
- Logistics management
- Financial forecasting
- Effective leader
- Strategic planning and execution
- Business management
- Excellent communication
- Leadership training
- Profit and loss accountability
- Critical thinking
- Bilingual
Accomplishments
- Exceeded sales goals by an average of 35% in 2021
- Achieved 2.45% FOB 2021
- Achieved 41% PAC 2021
- Developed 35 shift managers in 2021
- Drove 70% improvement in 6 month profits through aggressive training and customer satisfaction at newly acquired location (Parkwood).
- Promoted from crew person to General Manager in less than 3 years.
- Outstanding General Manager Award 2008 and 2009
- Ray Kroc Award 2010
- Supervised 6 Outstanding General Managers and 1 Ray Kroc Award winner
- Received award from Cental Florida Operators Association for highest percentage of crew trainers
- Nominated for Outstanding Mid Manager Award
Certification
- ServSafe Proctor
- Mcdonald's Organizational Instructor
- Training Manager
Languages
Spanish
Native or Bilingual
Timeline
Director of Operations Organization
Chalfont and Associates
10.2021 - Current
Director of Operations
Oerther Foods Inc.
06.2018 - 10.2021
Supervisor
Oerther Foods Inc.
07.2010 - 06.2018
General Manager
Oerther Foods
07.2005 - 06.2010
Hamburger University
Some College (No Degree) from Operation Consultant
Hamburger University
Some College (No Degree) from Business Leadership Practices
Hamburger University
Some College (No Degree) from Restaurant Operations Leadership Practices
Hamburger University
Some College (No Degree) from Organizational Instructor
Saint Martin's University
Master of Science from Business Administration And Marketing
Saint Martin's University
BBA from Finances And International Business