Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
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Johanna Contreras

Los Angeles,CA

Summary

Energetically contributed to Target's guest satisfaction, mastering time management and communication to enhance store operations and team efficiency. Trained Chick-fil-A staff, emphasizing a positive attitude and teamwork, significantly improve the customer experience. Skilled in payment processing and customer relations, consistently prioritizing guest needs and store goals. Skilled Beauty Advisor enthusiastic about helping customers feel beautiful and confident. Active listener uncovers customer desires and recommends appropriate solutions.

Overview

3
3
years of professional experience

Work History

Beauty Advisor

Sephora Inside kohls
Alhambra, CA
10.2024 - Current
  • Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
  • Show customers the proper use of cosmetics, fragrances, and other beauty items.
  • Provided customers with product advice and recommendations based on their individual needs.
  • Computed purchases and received and processed cash or credit payment.

Guest Advocate

Target
05.2023 - 09.2024
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.

FOH Team Member

Chick-fil-A
08.2022 - 05.2023
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Associate Of Arts And Sciences - Psychology

Pasadena City College
Pasadena, CA

Skills

Communication skills

Time management

Positive attitude

Teamwork

Guest engagement

Languages

4,4

Languages

English
Professional
Spanish
Professional

Timeline

Beauty Advisor

Sephora Inside kohls
10.2024 - Current

Guest Advocate

Target
05.2023 - 09.2024

FOH Team Member

Chick-fil-A
08.2022 - 05.2023

Associate Of Arts And Sciences - Psychology

Pasadena City College

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Johanna Contreras