Johanna Demers
Westfield
Summary
Dynamic Compliance Manager with a proven track record at Eden Ice Cider Company, excelling in compliance monitoring and organizational skills. Enhanced operational efficiency through streamlined processes and effective communication, while maintaining meticulous attention to detail. Recognized for optimizing billing procedures and fostering strong team collaboration, ensuring exceptional service and client satisfaction.
Overview
28
28
years of professional experience
Work History
Compliance Manager
Eden Ice Cider Company
08.2019 - Current
- Oversaw preparation and review of alcohol sales tax and excise tax returns, maintaining accuracy and compliance.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Completed bi-weekly payroll for up to 20 employees.
- Reviewed documents, files, and licenses for renewals
- Streamlined compliance processes by implementing efficient online filing systems and tools.
- Maintained effective working relationships with suppliers and customers.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed and implemented office procedures that improved overall efficiency.
- Supervised warehouse staff, providing guidance and fostering professional development.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing customer inquiries or concerns via phone calls or email correspondence.
Dental Office Manager
Dr. Averill
05.1998 - 03.2018
- Streamlined patient scheduling processes, enhancing appointment efficiency and reducing wait times.
- Managed dental office operations, ensuring compliance with health regulations and standards.
- Coordinated insurance claims processing, ensuring timely reimbursement and reducing denials.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
Education
Associate of Science - Medical Office Administration
Champlain College
Burlington05-1998
Skills
- Compliance monitoring
- Reliability
- Organizational skills
- Meticulous attention to detail
- Assertive and willing to accept on the job training to meet requirements and responsibilities for the job at hand
- Excellent communication
- Documentation skills
- Self motivation
- Billing and Coding
- Excellent phone skills
- Professionalism
- Proficient in Typing
- Insurance eligibility and verifications
- Claims Appeal
- Compliance documentation
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Training and education
Timeline
Compliance Manager
Eden Ice Cider Company
08.2019 - Current
Dental Office Manager
Dr. Averill
05.1998 - 03.2018
Associate of Science - Medical Office Administration
Champlain College