Johanna Frances Nash
Gainesville,FL
Summary
Business professional specializing in operations coordination and client relations. Expertise in managing staffing requirements, resolving operational issues, and maintaining accurate workforce data to support timely decision-making.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
ShiftMed LLC
02.2023 - Current
- Coordinated staffing operations among vendors, recruiters, hiring managers, and client organizations, ensuring alignment with workforce requirements and operational timelines.
- Resolved staffing and operational issues by coordinating with stakeholders and addressing challenges impacting assignments and client requirements.
- Support MSP processes, client requirements, and service-level expectations across staffing operations.
- Monitored requisitions, assignments, start dates, and extensions to ensure accurate and timely staffing information.
- Maintain workforce and assignment data in Stafferlink, supporting accurate operational records and staffing visibility.
- Generate and review TOA and Open Orders reports to monitor assignment durations, current staffing needs, and operational activity.
Clubhouse administrator/Greenskeeper
Ingersol Golf Course
06.2022 - 11.2022
- Conducted regular landscaping and upkeep tasks to maintain optimal golf course conditions for a positive guest experience.
- Managed filing, telephone communications, and processed clubhouse customer transactions to ensure smooth operations.
- Utilized customer relations and sales skills to enhance the service experience both in-person and over the phone.
- Resolved customer service issues by actively listening to concerns and providing effective solutions.
Sales Associate
Snyders Pharmacy
11.2020 - 01.2021
- Delivered customer service and information to support internal and external clients
- Triaged incoming calls to resolve issues and address administrative needs
- Organized and filed information to maintain efficient administrative operations
Waitress
Harvest Restaurant
07.2016 - 09.2020
- Served customers and provided recommendations to enhance dining experience
- Addressed and resolved customer complaints to improve satisfaction and loyalty
- Supported restaurant management by monitoring staff performance and ensuring adherence to service standards
- Utilized phone ordering and point of sales order processing systems
- Executed food preparation tasks in a fast-paced kitchen environment
- Reconciled cash management by registering a balance and closing analysis
Education
Bachelor of Arts - General Studies, Accounting, Law Enforcement, Justice Administration
Western Illinois University
Macomb, IL12-2022
Skills
- Staffing operations
- Operations coordination
- Data analysis
- Data analysis tools
- Reporting and documentation
- Operational support
- Client relations
- Problem solving
- Stafferlink expertise
Timeline
Operations Coordinator
ShiftMed LLC
02.2023 - Current
Clubhouse administrator/Greenskeeper
Ingersol Golf Course
06.2022 - 11.2022
Sales Associate
Snyders Pharmacy
11.2020 - 01.2021
Waitress
Harvest Restaurant
07.2016 - 09.2020
Bachelor of Arts - General Studies, Accounting, Law Enforcement, Justice Administration
Western Illinois University