Johanna Francois
Las Cruces,NM
Summary
Proven track record in customer service and sanitation, honed across roles at Wendy’s and McDonald's. Excelled in fast-paced environments, enhancing customer satisfaction and streamlining operations. Demonstrated strong money handling skills and an engaging personality, contributing to a significant improvement in team efficiency and service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fast Food Worker
Wendy’s
04.2023 - Current
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Trained newly hired employees on routine tasks and customer service.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Processed orders on POS system and accepted cash and charge payments.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
Babysitter
Home Business
01.2022 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Fast Food Worker
McDonald's
06.2022 - 02.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
Education
Diploma - Nursing
Organ Mountain High School
Las Cruces, NM05.2024
Skills
- Customer Service
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Fast and efficient service worker
- Patience and Empathy
- Engaging personality
- Money Handling
Certification
Food Handlers Certification
Languages
Haitian Creole
Full Professional
Timeline
Fast Food Worker
Wendy’s
04.2023 - Current
Fast Food Worker
McDonald's
06.2022 - 02.2023
Babysitter
Home Business
01.2022 - Current
Diploma - Nursing
Organ Mountain High School
Food Handlers Certification
Similar Profiles
Marina WeberMarina Weber
Crew Member at Wendy’sCrew Member at Wendy’s
Yvonne HandyYvonne Handy
General Manager at Wendy’sGeneral Manager at Wendy’s
Evelyn ChapaEvelyn Chapa
Shift Manager at Wendy’sShift Manager at Wendy’s