Open To Work
Johanna Fusko
Taco John's
Racine,WI
Work Preference
Desired Job Title
Lead Assistant ManagerAssistant Team LeadTellerSupervisorShift LeadWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation:
Racine, WIOpen to relocation:
YesImportant To Me
Work-life balanceCareer advancementCompany CultureHealthcare benefitsPaid time offPaid sick leaveSummary
Experienced with team leadership, operational oversight, and strategic planning. Utilizes strong problem-solving skills to drive efficiency and productivity. Track record of successfully managing teams and adapting to changing demands.
10
years of professional experience
Work History
Lead Assistant Manager
2 Years 1 Month- Oversaw daily operations, ensuring adherence to quality and service standards.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed training materials to enhance employee onboarding and performance consistency.
- Mentored and guided employees to foster proper completion of assigned duties.
Assistant Team Lead
3 Months- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
- Worked with proprietary software to reduce issues and increase income & productivity by 45% in two months compared to previous years.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Teller
11 Months- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Supervisor
8 Months- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, & communication goals.
Shift Lead
1 Year- Trained new staff members and enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, always ensuring accuracy and proper documentation.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Supervisor
2 Years 3 Months- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Education
Associate of Applied Business - Criminal Justice
Expected in 2027
Skills
Customer service
Multitasking and organization
Effective leadership
Customer engagement
Team management
Microsoft Office Suite
Adaptability and flexibility
Microsoft Windows XP professional
Problem-Solving
Project Management
Data Entry
Money handling
Timeline
Lead Assistant Manager
Taco John's
06.2024 - 07.2026
Assistant Team Lead
H&R Block
01.2024 - 04.2024
Teller
Educators Credit Union
02.2022 - 01.2023
Supervisor
Jimmy John's Sandwiches
06.2021 - 02.2022
Shift Lead
O&H Danish Bakery
06.2020 - 06.2021
Supervisor
Marcus Theatre
10.2016 - 01.2019
Milwaukee Area Technical College
Associate of Applied Business from Criminal Justice