Johanna Garcia
Kerman,CA
Summary
I am an experienced Customer Service Representative, fluent in English and Spanish language. I am dedicated to providing excellent service to current and new customers as well as my work environment. I am comfortable working in fast-paced environment needs, including incoming calls, product questions, issue resolution and order processing.
Overview
7
7
years of professional experience
Work History
Independent Stylist
The Hair Bar Salon
Fresno, CA
03.2024 - Current
- Increased client base by effectively managing existing accounts and securing new acquisitions.
- Built successful partnerships with other businesses in related industries.
- Utilized strong customer service skills and high-quality work to attract a substantial amount of word-of-mouth referrals.
- Maintained up-to-date and easily accessible company files through the use of a document management system.
- Prepared financial statements, budgets and forecasts.
- Developed marketing strategies to promote business growth.
Stylist
Supercuts
Fresno, CA
06.2023 - 03.2024
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
ISA Lead
Highlands Energy
Fresno, CA
09.2021 - 11.2022
- Responded to team support questions quickly to maintain call center efficiency.
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their quota.
- Collaborated with management to identify staffing needs and develop effective recruitment strategies.
- Promoted a positive work culture within the call center through fostering open dialogue and encouraging employee input on scheduling practices.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Color & Curl Concierge
CosmoProf
Fresno, CA
05.2021 - 09.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Developed and implemented business strategies to achieve business goals and stay competitive.
House Cleaner
The Cleaning Authority
Fresno, California
01.2021 - 05.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Service Selling
Nordstrom Rack
Fresno, CA
03.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
Sales Lead
Pier 1 Imports
Fresno, CA
07.2018 - 05.2019
- Trained, coached, and mentored new sales associates for maximum performance.
- Increased sales and customer satisfaction through personalized servicing.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Conducted regular meetings with sales staff to review goals and objectives.
Sales Associate
Torrid
Fresno, CA
05.2017 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
Cosmetology License -
Institute Of Technology
Clovis, CA03.2020
High School Diploma -
Crescent View West
Fresno, CA04.2017
Skills
- Bilingual
- Time management
- Microsoft word
- Customer service
- Leadership
- Data Entry
- Sales Techniques
- Positive Attitude
- Teamwork and Collaboration
- Communication skills
- Attention to Detail
- Customer Service
Languages
Spanish
Professional
References
References available upon request.
Timeline
Independent Stylist
The Hair Bar Salon
03.2024 - Current
Stylist
Supercuts
06.2023 - 03.2024
ISA Lead
Highlands Energy
09.2021 - 11.2022
Color & Curl Concierge
CosmoProf
05.2021 - 09.2021
House Cleaner
The Cleaning Authority
01.2021 - 05.2021
Service Selling
Nordstrom Rack
03.2020 - 01.2021
Sales Lead
Pier 1 Imports
07.2018 - 05.2019
Sales Associate
Torrid
05.2017 - 10.2018
Cosmetology License -
Institute Of Technology
High School Diploma -
Crescent View West
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