Open To Work
JOHANNA GONZALEZ
Sacramento,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Instructional Assistant
Sacramento City College
Sacramento, CA
10.2022 - Current
- Assists instructors by tutoring students individually and in groups in English as Second Language
- Trains students and students tutors in appropriate learning methods and procedures
- Maintains student lab attendance scholastic records
- Oversee students as needed, including scheduling and assigning tutors
- Train and update ESL lab tutors in the use of ESL programs, software, instructional equipment, and maintaining student desktops
- Enter Data into computers and servers
- Assists faculty members with student conferences and laboratory research
- Oversee students as needed, including scheduling and assigning tutors
- Tutored students in course material to improve comprehension.
- Compile appropriate end-of-semester statistics and generate reports.
Customer Service Representative
Maximus Health Services
Folsom, CA
08.2019 - 04.2022
- Frequently attend educational seminars to improve knowledge and performance level.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Tutor
Sacramento City
Sacramento, CA
01.2012 - 10.2017
- Organize and collect materials.
- Designed a comfortable tutoring environment conducive to learning.
- Participated in training and development sessions to improve tutoring practices or learn new tutoring techniques.
- Distribute materials to students.
- Help tutees with their English and with using the lab equipment
- Support and tutor students in language, skills, and learning methods.
- Helped students review and understand previous lessons to make connections with new lessons.
Newspaper Delivery Agent
The Sacramento Bee
Sacramento, CA
07.2008 - 02.2011
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Delivered newspapers to business and residential customers on assigned routes.
- Inserted fliers or promotional materials and bagged newspapers to keep content intact.
- Exercised time management skills to deliver newspapers within a pre-established timeframe.
- Preserved condition of newspapers to satisfy customers or store locations.
Education
A.A - Spanish - Transfer
Sacramento City College, Sacramento State University
01.2021
A.A - Interdisciplinary Studies: Social and Behavioral Science
Sacramento City College
01.2019
A.A - Interdisciplinary Studies: Arts and Humanities
Sacramento City College
A.A - Social Science
Sacramento City College
B.A - World Language
Literatures - Spanish
Skills
- Experience in data entry and reports
- Small Group and Individual Assistance
- Helping Students with Special Needs
- Interpersonal and Communication Skills
- Organizational and Planning Skills
- Attention to Detail
- Experience in Sacramento City College ESL Program
- Scheduling and Coordination
- Collaboration and Teamwork
- Computer Skills
- Electronic Grading Software
- Punctual and Dependable
- Enthusiasm for Students and Tutoring
- Computer and Microsoft Office Skills
- Experience with Diverse Student Populations
References
Cynthia Barrera
Spanish Teacher
ollincyntia@gmail.com
(916) 291-3365
Maribel Tostado
Student Support Specialist
(512) 731-2904
mtostado@fcusd.org
Jennifer Granada
Accounting Assistant
(916) 272-2129
L&J Accounting Group
Languages
- Fast typist in both Spanish and English.
- Fluent in Spanish and English.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$50000/yr - $200000/yrTimeline
Instructional Assistant
Sacramento City College
10.2022 - Current
Customer Service Representative
Maximus Health Services
08.2019 - 04.2022
Tutor
Sacramento City
01.2012 - 10.2017
Newspaper Delivery Agent
The Sacramento Bee
07.2008 - 02.2011
A.A - Spanish - Transfer
Sacramento City College, Sacramento State University
A.A - Interdisciplinary Studies: Social and Behavioral Science
Sacramento City College
A.A - Interdisciplinary Studies: Arts and Humanities
Sacramento City College
A.A - Social Science
Sacramento City College