JOHANNA HALL

• Organized files and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Liaison for IT issues that occurred amongst CSB staff. Ensuring issues were resolved in a timely manner.
• Handled incoming calls and directed callers to appropriate department or employee.

• Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
• Assist with basic accounting functions by reconciling company credit card, petty cash, printing checks, and expense reports.
• Created digital files with our accounting system for Norton Lilly North America. To ensure that financial payment from the principal was received for services provided by Norton Lilly International.
  

• Reviewed applications for the Emergency Rental Assistance Program. Oversaw the collection of necessary documents, communicated with applicants about the process of their application, and confirmed applications were complete for financial approval.
• Analyzed rental ledgers (arrears, late fees, utilities) to ensure that applicants were awarded correct amount requested, for rental assistance.
• Communicated with Emergency Rental Assistance Program Liaison and Grants Coordinator about any applications that needed to be expedited or were fraud cases.

•Supervised accounting process of tithes amounting to $8.2 million yearly from all three City
Hope campuses. Ensured that tithes and payments received through online giving portals are
accurately recorded.
•Monitored accounting between City Hope and merchants, correcting any issues that arose.
•Managed cash deposits on behalf of the organization, counting incoming bags and preparing
change.

•Provided administrative assistance to the NextGen pastor, duties included general office work
and assignments.
•Assisted with project teams, including organizing physical and digital files for required
recordkeeping.
•Coordinated successful meetings and special events, including multi-day off site event
coordinating for 550+ people, including transportation and rooming assignments.