JOHANNA HEMPHILL
Jacksonville,FL
Summary
Detail-oriented customer service specialist skilled in managing complex inquiries and processing payments efficiently. Committed to enhancing operational efficiency and customer satisfaction while maintaining high standards of integrity and professionalism.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Julington Creek Pest Control
St Augustine, FL
08.2020 - Current
- Assisted customers with inquiries and scheduled pest control services, enhancing service delivery.
- Promoted customer satisfaction by providing knowledgeable and friendly service, fostering positive customer experiences.
- Maintained detailed records of customer interactions and service requests, supporting efficient follow-up.
- Processed payments and managed billing inquiries efficiently and accurately.
Dispatcher/Customer Service
Barr's Transportation
06.2018 - 07.2020
- Live tracking of driver activity to ensure on-time service and make any needed adjustments due to flight schedules, passenger delays and traffic.
- Processed new reservations, changes, and cancellations via phone and email, entering information into LimoAnywhere database to maintain accurate records.
- Posting payments, researching and resolving discrepancies.
Sales Account Manager
DGG Uniform and Work Apparel
01.2012 - 01.2018
- Directed sales and account management for customers in Florida and Georgia, enhancing customer relationships and driving revenue growth.
- Assessed customer needs to guide product selection, improving client engagement and increasing sales opportunities.
- Tracked orders from inception to completion, collaborating with departments and vendors to ensure timely delivery and customer satisfaction.
- Reviews and processes customer orders.
Night Auditor
Carey Limousine
01.2005 - 01.2012
- Coordinated driver dispatch and resolved service issues to enhance customer satisfaction.
- Developed and implemented procedures that reduced driver error and customer service failure.
- Managed multi-line telephone system to efficiently handle reservations, cancellations, and modifications.
Driver/Assistant Office Manager
Aero Transportation
01.1998 - 01.2005
- Coordinated seamless transportation for corporate and tourist groups, enhancing client experience.
- Delivered timely ground transportation services to clients, ensuring satisfaction and reliability.
- Managed reservations, order entry, and dispatching, streamlining customer service operations.
- Managed accounts receivable for $100-$150K.
Skills
- Customer relationship management
- Attention to detail
- Conflict resolution
- Communication
- Leadership
- Accountability
- Dependability
- Professionalism
- Work ethic
- Honesty and integrity
Timeline
Customer Service Representative
Julington Creek Pest Control
08.2020 - Current
Dispatcher/Customer Service
Barr's Transportation
06.2018 - 07.2020
Sales Account Manager
DGG Uniform and Work Apparel
01.2012 - 01.2018
Night Auditor
Carey Limousine
01.2005 - 01.2012
Driver/Assistant Office Manager
Aero Transportation
01.1998 - 01.2005