Johanna Hiza
Old St Francis McMenamins
Bend,OR
1
Certification
2027
years of professional experience
Dynamic hospitality professional with extensive experience at Old St Francis McMenamins, excelling in customer satisfaction and high-volume dining. Proven ability to enhance guest experiences through attentive service and effective teamwork. Skilled in POS operation and cash handling, while maintaining a warm demeanor under pressure to drive repeat business.
Work History
Hostess/Server
- Greeted guests promptly, managed seating flow, and coordinated wait times to support smooth dining room operations.
- Delivered food and beverages accurately, ensuring timely service and guest satisfaction throughout busy shifts.
- Processed orders through POS system, maintaining accuracy and clear communication with kitchen staff.
- Resolved guest concerns professionally, preserving positive service standards and restaurant atmosphere.
Bartender, Caterer
- Mixed cocktails, poured beer, and served wine according to house recipes and guest preferences.
- Processed cash, card, and tab transactions accurately using point-of-sale systems.
- Checked guest identification and followed alcohol service policies to support responsible sales.
- Restocked bar supplies, glassware, and garnishes to maintain steady service flow.
Server/Bartender
- Delivered attentive table service, taking accurate food and beverage orders in fast-paced dining room.
- Mixed cocktails, poured beer and wine, and prepared drinks to house recipe standards.
- Processed guest payments through POS system, handling cash, cards, and split checks accurately.
- Coordinated with kitchen and bar staff to ensure timely order flow and smooth service.
- Maintained clean, stocked service stations, bar supplies, and dining areas throughout shifts.
- Followed alcohol service guidelines, verifying age and monitoring responsible beverage service.
- Recommended steakhouse menu items and beverage pairings to increase guest satisfaction and sales.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
Server, Hostess
- Greeted guests promptly, managed seating assignments, and maintained smooth front-of-house flow.
- Presented menus, described daily specials, and answered dining questions with accurate product knowledge.
- Coordinated with kitchen and service staff to deliver timely orders and support efficient table turnover.
- Resolved guest concerns professionally, ensuring positive dining experiences and repeat customer satisfaction.
- Maintained clean, organized dining areas, host stand, and service stations throughout shifts.
- Processed reservations, waitlists, and seating changes while balancing guest expectations and restaurant capacity.
- Supported servers by refilling beverages, delivering items, and clearing tables between courses.
- Followed sanitation, food safety, and hospitality procedures to uphold consistent service standards.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
Education
- General Courses And Psychology
Skills
Catering experience
Teamwork
Teamwork and collaboration
Team player
Warm and friendly
Time management
Reliable and responsible
Attention to detail
Cleaning and sanitizing
Multitasking
Adaptable and flexible
Reliability
Clear communication
Customer satisfaction
Active listening
Food safety
High energy and stamina
Cool under pressure
Cash handling
Detail-oriented
Hygiene practices
Transactions and cash handling
Cash register operation
Food service
Self motivation
Hospitality service expertise
Food and beverage service
Payment processing
Food running
POS system operation
Food safety standards
Ability to lift 30 pounds
Professional demeanor
High volume dining
Menu recommendations
Table bussing
Fine-dining expertise
Tableside service
Food and beverage upselling
Point of sale operation
Food sales and promotion
Food station setup
Accomplishments
I am a finisher of 2 Los Angeles Marathons. I qualified for the Boston Marathon as I ran The Avenue of The Giants Marathon in less than 5 hours. I ran almost every street in Mckinleyville for practice. I am very proud of these accomplishments but to be honest this was many moons ago.
Certification
I have my Food Handler certificate of completion. I also have my Oregon Liquor and Cannabis Commission certificate of completion (OLCC)
I will renew and complete my California Certifications.
Timeline
Hostess/Server
Old St Francis McMenamins
2023 - CurrentRead More
Bartender, Caterer
Old St Francis McMenamins
2023 - CurrentRead More
Server/Bartender
Blacksteer Steakhouse and Saloon
2021 - 2024Read More
Server, Hostess
Seascape Restaurant
2015 - 2021Read More
Victor Valley College
from General Courses And Psychology
Read More