Miracle Wilbert
Selma,NC
Summary
Customer Service Professional experienced in enhancing guest satisfaction through effective communication and problem-solving. Delivered exceptional dining experiences by anticipating customer needs and resolving issues promptly in high-volume settings. Contributed to team success by managing multiple priorities with a positive attitude and maintaining a welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Hostess/Server
Outback Steakhouse
Smithfield, NC
07.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Assisted in training new team members on service protocols and menu knowledge.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Delivered exceptional service by taking orders accurately and efficiently.
- Resolved customer inquiries and complaints professionally to enhance guest satisfaction.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Babysitter
Family&Friends
North Carolina
05.2023 - Current
- Developed engaging educational activities to promote learning and social skills.
- Supervised daily activities and ensured safety of multiple children in diverse age groups.
- Managed schedules, including meal times, nap times, and recreational activities.
- Communicated effectively with parents regarding children's progress and needs.
- Adapted care plans based on individual children's preferences and developmental stages.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Sales Associate
Food Lion
Smithfield, NC
08.2024 - 02.2026
- Assisted customers in locating products and provided knowledgeable recommendations.
- Operated cash register efficiently, ensuring accurate transactions and balanced drawers.
- Stocked shelves and maintained inventory levels to optimize product availability.
- Collaborated with team members to create an organized and welcoming store environment.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
Cashier
McDonald's
Clayton, NC
07.2023 - 05.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Assisted in training new staff on operational procedures and customer service standards.
- Collaborated with team members to streamline service delivery during peak hours.
- Welcomed customers and helped determine their needs.
Education
No Degree - Nursing
North Carolina A&T State University
Greensboro, NC05-2030
High School Diploma -
Smithfield-Selma High School
Smithfield, NC05-2026
Skills
- Catering experience
- Cash handling
- Customer complaint resolution
- Effective communication
- Effective communication
- Teamwork
- Collaboration
- Team player
- Customer-focused
- Reliability
- Adaptable and flexible
- Fast-paced service
- Composed under pressure
- Customer service
Timeline
Hostess/Server
Outback Steakhouse
07.2025 - Current
Sales Associate
Food Lion
08.2024 - 02.2026
Cashier
McDonald's
07.2023 - 05.2025
Babysitter
Family&Friends
05.2023 - Current
No Degree - Nursing
North Carolina A&T State University
High School Diploma -
Smithfield-Selma High School