Brooklynn Garza
LUBBOCK,TX
Summary
Reliable Hospitality Professional experienced in optimizing guest seating and enhancing dining experiences to drive customer satisfaction and loyalty. Delivered memorable dining experiences through proactive customer service, effective complaint resolution, and anticipation of customer needs. Maintained focus and positivity in high-pressure, fast-paced environments.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Hostess/Server
Juanitos Mexican Restaurant
Clovis, NM
05.2023 - 08.2026
- Managed guest seating and optimized table turnover for efficient service delivery.
- Handled customer inquiries and resolved complaints to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Handled customer inquiries and resolved complaints to enhance the dining experience.
- Coordinated special events and large party reservations, ensuring seamless service execution.
- Monitored dining area for cleanliness, maintaining high standards of hygiene and presentation.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma -
Clovis High School
Clovis, NMNo Degree - Kinesiology
Texas Tech University
Lubbock, TX05.2030
Skills
- Food and beverage service
- Food handling
- Collaboration
- Catering experience
- Customer engagement
- Dependability
- Cleaning and sanitizing
- Sanitation practices
- Adaptability
- Effective communication
- Bilingual
- Teamwork
- Safe food handling
- Food preparation techniques
- Point-of-sale operation
- Reliable and responsible
Certification
Food Handlers License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hostess/Server
Juanitos Mexican Restaurant
05.2023 - 08.2026
High School Diploma -
Clovis High School
No Degree - Kinesiology
Texas Tech University