Summary
Overview
Work History
Education
Skills
Timeline
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Johanna Holt

Haverhill,MA

Summary

Dynamic and self-motivated professional with extensive customer service experience at Meraki. Proven ability to manage high-volume phone calls and ensure seamless check-in processes. Recognized for exceptional attention to detail and strong time management skills, fostering positive relationships and enhancing team collaboration in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Meraki
06.2024 - 05.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Customer Servuce

JR Transport
04.2015 - 04.2020
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Customer Servuce

American Gutter Filter
04.2015 - 04.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High schol - General

Lynnfield High School
Lynnfield, MA
05.1978

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette

Timeline

Front Desk Receptionist

Meraki
06.2024 - 05.2025

Customer Servuce

JR Transport
04.2015 - 04.2020

Customer Servuce

American Gutter Filter
04.2015 - 04.2020

High schol - General

Lynnfield High School

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Johanna Holt