Johanna Irving
Fort Dodge,IA
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Kohls Department Store
08.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
OPS AREA MANAGER
KOHL'S DEPARTMENT STORE
08.2012 - 08.2020
- Processing returns to vendors & transfer to locations.
- Making sure the stockroom meets company standards
- Supervises freight and ad set teams
- Processing and stocking freight
- Merchandising to the sales floor/stockroom
- Processing orders for customers. Picking and packing orders.
Merchandiser
Coca-Cola
04.2017 - 05.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Education
High school diploma - undefined
FORT DODGE SENIOR HIGH
05.2012
Skills
- SALES (6 years)
- Customer Service
- Credit management- soliciting credit
- Execute opening and closing the store
- Assist Customers
- Setting examples for the team, assist them in achieving their goals
- Communication- Provide huddles and conduct meetings
- Emailing information
- Leadership -Supervising associates, making sure they have the proper training
Timeline
Assistant Store Manager
Kohls Department Store
08.2020 - Current
Merchandiser
Coca-Cola
04.2017 - 05.2019
OPS AREA MANAGER
KOHL'S DEPARTMENT STORE
08.2012 - 08.2020
High school diploma - undefined
FORT DODGE SENIOR HIGH