Johanna Lam
Phoenix,AZ
Summary
Talented hardworking professional and dedicated problem solver. Brings five years of valuable supervisory skills to forward the team's and companies objectives. Strong attention to detail with experience in coordinating projects, programs and improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist/Legal Assistant
Sweet James
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Office Manager/Project Support
Legacy Wireless Services
05.2023 - 11.2023
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Performed data gathering and research to support sourcing and cross-functional projects.
- Verified and finalized arrangements to deliver smooth and efficient lodging for employees.
Assistant Manager
Dutch Bros
06.2022 - 05.2023
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Shift Lead
Dutch Bros
05.2018 - 06.2022
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
North Pointe Preparatory
Phoenix, AZ05.2018
Skills
- Teamwork and Collaboration
- Strategic Problem-Solving
- Reliable and Adaptable
- Time Management
- Excellent Verbal and Written Communication
- Multitasking Abilities
- Flexible Team Player
- Attention to Details
- Organized
Certification
- Certified Notary, August 2023-2027
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Legal Assistant
Sweet James
10.2023 - Current
Office Manager/Project Support
Legacy Wireless Services
05.2023 - 11.2023
Assistant Manager
Dutch Bros
06.2022 - 05.2023
Shift Lead
Dutch Bros
05.2018 - 06.2022
High School Diploma -
North Pointe Preparatory
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