Johanna Lopez
Los Angeles,C.A
Summary
Experienced bilingual Social Worker with a decade of expertise in social services, focusing on case management and program management. Demonstrated success in leading interdisciplinary teams to deliver comprehensive support and improve resident outcomes. Proficient in evidence-based practices that enhance community engagement and residence well-being. Committed to empowering individuals and families through holistic, person-centered care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PSH-Permanent Supportive Housing Program Manager
Downtown Women’s Center
Los Angeles, CA
10.2022 - 01.2025
- Provide strengths-based and trauma-informed supervision to a team of leadership and direct service staff, including, but not limited to, PSH Supervisor, Case Managers, Resident Managers, Occupational Therapist, and Nurse.
- Responsible for the oversight of services and operations of the project-based permanent supportive housing program, including accurate and timely records of case management notes, assessments, individual service plans, group activities, and services provided to each client.
- Provide crisis intervention and model de-escalation techniques as needed
- Oversee Aging in Place work and multidisciplinary service teams
- Oversee housing retention supports and coordination of housing retention planning
- Ensure compliance with CHAMP and HMIS system notes, psychosocial assessments, and other charting documentation
- Develop systems to ensure that the program is efficient, effective, low-barrier, and meet funding expectations and organizational goals
- Provide quality assurance and program evaluation, ensuring that programs provided are effective, efficient, and in keeping with the vision and culture of DWC
- Ensure that peer chart reviews are conducted on a quarterly basis
- Participate as a member of the Performance and Quality Improvement Team and Safety Taskforce
- Provide weekly individual and/or group supervision and participate in weekly clinical supervision
- Ensure that staff are receiving comprehensive onboarding, training, and regular professional development
- Manage a program budget and participate in budget development with ongoing reporting
- Provide regular reports to the Sr Director of Housing and additional reports as assigned Position Title Manager
- Collaborate with the Property Manager to support resident recruitment, intake and orientation, and ensure compliance with housing regulations and contractual requirements
- Maintain a robust list of resources for the supportive services team
- Collaborate with community stakeholders to ensure that DWC utilizes best practices as it pertains to permanent supportive housing and emerging practices
- Other duties are assigned to support the mission of the organization.
DV RRH Mental Health Clinician/ Supervisor
Downtown Women’s Center
Los Angeles, CA
11.2020 - 10.2022
- Provide trauma-informed mental health services to clients in DV RRH and DWC participants
- Conduct psychosocial assessments to clinical clients
- Supervise a team of DV RRH Case Managers
- Provide weekly individual supervision to direct DV RRH case manager and provide supervision services to all DV RRH staff and provide case conceptualization feedback
- Monitor Housing Service Plans with DV RRH Case Managers to support housing stability
- Provide crisis intervention and support case managers with creating safety plans to ensure safety to DV clients
- Assist case management team with clinical consultation, care coordination and coaching around clinical interventions and de-escalation techniques as needed
- Review case manager notes and chart documentation
- Provide oversight of supportive services, including field-based home visits, transportation of client to appointments, assistance with housing applications, and landlord engagement
- Participate in quality assurance and audit preparation as needed
- Continuously provide feedback to develop systems to ensure that the program is efficient, effective, low-barrier, and meeting funding expectations
- Engage in strategic planning and forecasting for the DV Housing Program with DV Director and leadership team
- Oversee all audit procedures and quality assurance for the DV Housing Program in coordination of DV leadership team and DV director
- Ensure staff are receiving comprehensive onboarding, training, and regular professional development
- Develop, train, and coach a team of field-based staff who will provide housing placement, case management, and treatment planning to clients who have experienced long-term homelessness, trauma, and co-occurring disorders
- Provide oversight of supportive services, including field-based home visits, transportation of client to appointments, assistance with housing applications, and landlord engagement
- Attend DWC meetings, LAHSA funder meeting and financial tracking meetings
- Provide regular, written reports to Director of Domestic Violence RRH program
Veteran Program Coordinator
Downtown Women’s Center
Los Angeles, CA
01.2015 - 01.2020
- Provide individualized case management services to clients (on-site and off-site); create individual service plans that ensure housing stability, address each client’s needs and goals, identify, and provide needed resources and referrals
- Assist clients in securing housing, basic needs, medical and mental health services including substance abuse treatment when necessary, job training access, and public benefits where eligible
- Work to effectively meet clients’ needs and resolve individual barriers through follow-up, advocacy and collaboration with DWC staff and other community service providers
- Advocate for best practices to ensure that clients retain housing, increase life skills, improve health and mental health
- Effective crisis management skills and conflict resolutions skills
Cal-Works Domestic Violence Case Manager, DPSS Subcontractor
Foothill Family Services
Pasadena, CA
08.2013 - 01.2015
- Supported and promoted the mission of the Agency: Building Brighter Futures for Children and Families
- Recruited of CalWORKs Domestic Violence Program participants
- Facilitated Domestic Violence education/support groups for survivors of domestic violence, using Domestic Violence curriculum and material
- Created a safe environment for survivors to gain support and knowledge in their healing process
- Created Safety Plans with clients based on lethality
- Created Individualized service plans
- Completed written documentation in client charts within contract and program deadlines
Education
Master of Social Work - Children, Youth and Families, Military Social Work and Veteran families, School Settings (PPSC)
University of Southern California
Los Angeles, CA12.2020
Bachelor of Arts - Social Work
California State University of Los Angeles
Los Angeles, CA06.2012
Skills
- Microsoft Word
- Microsoft Excel
- Team management
- Training and development
- CHAMP database
- Clarity LAHSA database
- Scheduling and planning
- Organizational performance
- Onboarding and training
- Personnel management
Certification
40 hr. Domestic Violence training
Training
- Motivational Interviewing (MI)
- Mental Health First Aid training
- Trauma and Resiliency Informed Supervision
- CPI and Physical Disengagement
References
References available upon request.
Timeline
PSH-Permanent Supportive Housing Program Manager
Downtown Women’s Center
10.2022 - 01.2025
DV RRH Mental Health Clinician/ Supervisor
Downtown Women’s Center
11.2020 - 10.2022
Veteran Program Coordinator
Downtown Women’s Center
01.2015 - 01.2020
Cal-Works Domestic Violence Case Manager, DPSS Subcontractor
Foothill Family Services
08.2013 - 01.2015
Master of Social Work - Children, Youth and Families, Military Social Work and Veteran families, School Settings (PPSC)
University of Southern California
Bachelor of Arts - Social Work
California State University of Los Angeles
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